Horsham North (Horsham Station) hotel

Uninspired hotel in good location for the station but out of town centre. Looks dreary on the outside but the receptionist attitude was worse, once you had managed to locate her, after all weary travellers really don’t want to stand around hoping…. Several rings of bell shouts of hello she finally appears. No lift and I have some mobility issues but didn’t want to be ground floor which was her first suggestion after long peering at system and here’s an extra towel it’ll only be set up for one. We’re clutching the extra towel now we have a sense…compromise reached that we would go to the top floor, clearly identified as room 56. This has taken a while to check in. Get to top floor key does not work (we’re still clutching that extra towel) Partner went downstairs, she had meant 59. Yeah right. Room was large and drab and just the one bath towel so we did right to hang on to it! It’s a no from us.

The staff were all incredibly friendly. The room was clear and although it was warm the fan worked well. We spent two nights here whilst visiting the Knepp Estate. The staff in the restaurant were great and the food was lovely accompanied by the house rose. If up this way again I would happily stay here again!

I have to agree with others. The room was ridiculously hot. I used the fan but with the window only being able to open a few inches it did not cool the room down. I only managed a few hours sleep . Everything else about the room was fine, lovely and clean. Another disappointment was the restaurant. There was an over powering smell of old fat. I have a cheeseburger and chips which the chef drenched in mayo and ruined it. I skiped dessert as I could not wait to leave. Big thumbs up to the waitress though, she was really really lovely.

Stayed 27-28th. Temperature in Room 58 was 28-29 degrees C. all of the time, mostly 28.5. No breeze at all. There was at least a little in the corridor as it had 2 windows, but not our room. Though a powerful fan provided, only half the window opened, and that was restricted. Very hard to sleep in the heat, even without the duvet. We seriously considered sleeping in the car in their car park the second night; it was that bad and much cooler in the car with windows open. After a second poor night sleep, after checkout we scrubbed what we'd planned for the day (and booked the second night for) and drove straight home instead. Could hear extractor fan in bathroom (told they were new), but not feel any effect/draught (and the lights there were hot). So no chance of the cross-ventilation that the corridor had. New manager there kindly filled in their online complaint form, but not heard anything back (hence waiting to write this). At previous hotel she managed, they offered some (limited) buckets of ice to put in front of the fan; also duvet cover instead of duvet (but we dispensed with any covering). Second breakfast was (also) cooked to order. Nice, but took some half hour; so no time/opportunity for unlimited breakfast (which is always great part of Premier Inn). Which made us rush to meet the noon checkout time. Manager said if we'd asked, she could have added more time to the checkout. Wish we'd known to ask earlier. I'm not a 'fan' of air-conditioning, but when it is that hot in a room it would help. Even just a big extractor fan near the door, to draw air through when it is cooler outside.

We stayed at the Premier Inn, Horsham North for 1 night. It is a clean hotel with firm but comfortable beds and clean, crisp bed linen. The room was as I would have expected it to be and with no problems. The blackout curtains work thus keeping the room dark when closed. The staff were welcoming and friendly both at reception and then at breakfast the following morning. When crossing with staff on the stairs/or in the lobby, they were without exception warm and always greeted us with a friendly greeting. Bearing in mind that it had been a warm day we experienced the only problem with this hotel. We were on the second floor and could not cool the room down. The window only opens a tiny bit and it was suffocatingly hot with our temperature gauge showing 28 degrees from start to finish of the stay, despite a change to pouring rain during the night and a reasonable cool breeze picking up outside. They do provide a decent, quiet fan that we positioned by the window to pick up as much breeze as possible but it made little difference in reality. If sleeping in an airless, hot room is a problem for you as it was for me, you may wish to rethink. My husband slept soundly but did say that even he found the temperature really quite uncomfortable! Apart from this it is a great hotel for the money.