Birmingham City - Aston hotel

ta-ratings-img(1429 reviews)

    Close to Birmingham New Street and Snow Hill stations, with the Bullring Shopping Centre nearby

    Hotel FacilitiesSee all

    Chargeable onsite parking

    Air conditioning

    Breakfast

    Restaurant

    Free Wi‑Fi

    Accessible

    Parking at Premier Inn Birmingham City - Aston hotel

    Our rooms

    Standard double

    A super-comfy bed, a power shower and free Wi-Fi, our double rooms have everything you'll need for a great night's sleep.

    Tea & coffee facilities

    Double or kingsize bed

    Free Wi-Fi

    Powerful shower

    Desk

    See all facilities

    Restaurant

    The Social
    The Social

    Reviews for Premier Inn Birmingham City - Aston hotel

    1-2 of 1,429 reviews

    "Extremely Poor Customer Service – Parking Penalty Due to Staff Negligence"
    I visited Premier Inn Birmingham City – Aston around 9 pm on July 18 to see some friends who were staying there. When I arrived, I went to the reception to ask about the parking arrangements and whether the hotel validated parking. The lady at the desk confirmed they did, took my car registration, and told me to come back when I was leaving, which I did after about an hour. Two weeks later, I received a parking penalty notice in the post. I returned to the hotel to find out why, and coincidentally, the same staff member who helped me that evening was at reception. After explaining our earlier conversation, she said she couldn’t remember me and claimed I was supposed to pay for parking. When I asked why she didn’t mention this at the time when I specifically asked about parking, she told me I should have asked the guest I came to visit what the parking arrangements were. Why would any visitor need to ask a guest when the first point of contact is the hotel’s own staff? I received no apology for the mistake, and the lack of accountability was very disappointing. This situation could happen to any visitor unfamiliar with the parking rules, and unfortunately, the staff were no help at all.
    "Family leisure"
    The room was very spacious, a bit too warm. The staff at the restaurant was very very good. We can not fault them. A credit to themselves. Service, food and overall hospitality was great. However the cheesecake was awful very powdery and arterfical. Avoid at all costs.
    ""
    Let's start with the staff we had the pleasure of meeting on arrival, Lorna, Tia and Ana and in the morning we met the beautiful Mehrnuz (I think that's how it's spelt) all the girls were amazing...thank you so much. Dinner was one of the best Premier meals I think we've had and we've had a few believe me, Chef and breakfast waiter were also charming, sorry guys, didn't get your names but thank you also ....bed was smaller than usual in our room and unusually not that comfortable and the room was a bit "tired" but other than that, I would highly recommend for location and wonderful staff x
    "Work trip"
    Lorna was an amazing host and manager. Dealt with a tough group that I was witness and the always had a smile and customers at the 1st thought
    "Very good"
    Fern is definitely too good for premier in . Would love to take her away from her annoying brother .your all invited to the wedding

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    Hotel contact information

    Phone: 0333 777 3907