Balsall Common (Near Nec) hotel

The location was as expected and I had no issues with the room or sleep. Full breakfast despite being part of the booking was not available due to technical issues and the continental provided in the lobby was poor. Customer service received in relation to this was non existent, cold and careless. Had to go elsewhere incurring additional unplanned cost to feed my young family.

Excellent location. Room was great, clean and comfortable. Met our needs. Staff were friendly and helpful. The trick or treat bags were a lovely touch from 2 very happy children.

Stayed for 3 nights in the smallest family room we have ever stayed in! Found out at 9pm the night before we arrived that restaurant was going to be closed for our stay so no breakfast that i'd pre booked. Asked if we could pre book breakfast in nearby premier inn was told no. They did have complimentary snack bars, fruit etc. Edding clean but room was so stuffy. We had window open and fan on despite it being end of October.

My experience staying at the hotel has been spoiled by there parking checking in process They advertise as free parking Well it’s anything but free I am been harassed by there parking partner’s Horizon for months now What started with either a technical or human error Even though I was clearly staying for 4 night Iv received a fine for 2 of them Now horizon have been sent my booking details to prove that I was a paid guest Which u would think that would be the end of that Not a chance Horizon are set up in a way that it’s almost impossible to speak to someone regarding the fines And when you do speak to someone You get sent in process that just haves you going round in circles Now because my van was a hired vehicle And I had stay there for a number of weeks I have 3 fines of £100 3 admin charges from the van hire company So that’s £375 Free parking I don’t think so 🤬 I also stayed in the airport hotel £16 a night ( but at least I was aware of change) My time staying in the premier inn “You know what you get when you stay in a premier inn” Ripped off that’s what you get

Restaurant was really tired with torn upholstery held together with black masking tape. Poor staffing levels And really poor food quality and selection. Terrible value for money. Premier inn also really old and tired. One mug for tea between two and no glasses or water. Terrible experience although the staff were fantastic whilst working under awful conditions