Rugby North (M6 Jct1) hotel

We've stayed at this hotel several times over the last two years and it is going downhill. The main problem is understaffing; there are far fewer staff and, while they are lovely (especially Magda on reception) they are stretched too thin, e.g. receptionists also having to cover both reception and serve food in the restaurant! Ridiculous. The rest of the experience is below average, even for a Premier Inn; tired rooms with peeling paint, no aircon, limited and unappealing evening food menu and disappointing breakfast. We'll be staying elsewhere in future.

The location is great- just off M6 with an Aldi right next door. We had to wait a while before anyone came to reception to check us in. It turns out that the same person has to do reception & do restaurant orders etc. so it isn’t the fault of the staff but of the way it is being run - not efficient & not a great customer experience. We were able to use our pre-booked meal deal this time (the restaurant was shut last time and we weren’t advised until we got there). Unfortunately I was given the wrong meal, but the staff dealt with the situation very well. The staff seem to be doing their best under difficult circumstances. The room was exactly as you would expect from a Premier Inn.

Good location and lots of car parking. Room was clean and bed fine but bathroom tired and could go with a spruce up. Windows inside rather dirty to the point that when I opened it I got black mould on my hands. Restaurant/bar next door not good. Sticky floors and staff seemed less than enthusiastic. Breakfast was ok but bacon like rubber and no scrambled egg. Quality and items on offer nit great for £11.99. No staff around on checking out to mention any issues to. Very expensive for overall stay and Premier Inn 5 minutes down the road (Rugby Newbold) much better.

Great location, lots of parking. Clean and spacious rooms. Restaurant very good, staff very attentive. Restaurant currently going through refurbishment from brewers fayre but staff were good and good choice of food and drink.

I rolled in here around 8pm after a miserable, rainy drive up the M6 for work, feeling completely wiped out. The lady on reception, Agnes, completely turned my evening around. She had my key card sorted in under a minute, pointed me toward where I could grab a quick bite before the kitchen shut down, and even checked to make sure I had plenty of milk pods for the kettle in my room. It made for an extremely perfect arrival when all I really wanted to do was drop my bags and crash. Everyone working that evening was lovely, but Agnes in particular was so genuinely helpfull and welcoming after a tiring day on the road. The room was warm, silent facing away from the main road, and the bed was properly comfortable. Will certainly stay here on my next business trip to Rugby.