Sunbury (Kempton Park) hotel

This hotel has to be now by far the worst in the Premier chain. I really don’t understand that it used to be the best hotel. Me and my family had been staying there for years sometimes twice a year. However, it has gone so far downhill that Premier Inn should really just sell the hotel. It is such a shame to see what’s happened to this hotel. There is barely any staff now we were there three nights this time me and my family and even the coffee machine in the restaurant wasn’t working. You had to use little Nescafe sachets which was absolutely disgusting. If you want your room cleaning you have to ask, I never saw any housekeeping staff whatsoever for the whole three days that I was there. You get one hand towel, and a medium towel in your bathroom now? My brother’s room sleeps three people, and even he only got one hand towel and one medium towel? Where is the logic in this and don’t give me eco friendly nonsense .

We stayed for the night with our two young children and enjoyed our stay. Friendly receptionist in arrival who checked us in. The gesture of a pack of biscuits went down well with the kids. Room was clean, light and beds were comfy. Plenty of eateries nearby for dinner. We decided to have breakfast in the morning but was a little disappointed in the food. Car park was great having access from inside the hotel and felt like car was secure. Hotel was generally clean and would stay again

We have used Premier inn at Sunbury many times for Business - It's a long trip from Yorkshire but I must admit that this particular Premier Inn ticks all the best points for a weary couple of travellers. It is always a pleasure to stay at this Hotel.

You always know what to expect with premier inn and this is no different really. Central location with some shops nearby, parking available at a discount cost but as noted in other reviews, it is a super tight car park so breathe in! The rooms are the usual, well maintained with the usual amenities, tidy and clean with lifts to the upper floors. The lifts are pretty cool, looking out over the area, unfortunately the premier inn roof top could do with a bit of love to spruce it up a bit. The major let down for us was the restaurant. We had a booking and were ignored for a good 5 minutes standing there while the waitress finished doing some maths that I am pretty sure could have waited until after seating us? Then we waited another eternity to be served. The place was pretty empty but it still seemed too much to deal with, one of our order was missing the onion rings that should have come with it, 15 minutes later, still nowhere to be seen despite being promised they were on their way. Half hour later, still nothing, 45 minutes later after all the rest of the meal was finished we were promised they would be with us soon. Its not a huge deal but it was poorly dealt with and I very much doubt they're being made from fresh! It is what is it is, and didn't detract from being a decent place to stay if you're in the area, just maybe consider alternative places to eat!

Our stay at this Premier Inn reflected our past experiences with this budget chain. Firstly we did find the staff to be helpful, friendly and amenable. However, on entering our designated room we found that the television was virtually hanging off the wall and didn't work. We immediately asked for a different room and this was done without any problem. Our impression was that the structure of the building could have done with some attention. Only 1 of the 3 lifts was working. It is an 8 floor building and it was worrying to think about what would happen if the third lift broke down. Also when looking at the building from outside we did wonder if the windows had ever been cleaned. This created a very poor impression.