
18 Oct 2026
"Great family stay with excellent staff, but rooms need an update"
Great family stay with excellent staff, but rooms need an update
We had a great stay here with the family. The staff were incredibly friendly and always there to help when needed, and a special mention must go to the bar and restaurant team who were exceptionally kind and helpful.
Our room was perfectly clean, the beds were very comfortable, and the pillows were great. However, the hotel could definitely do with a refurb. There was a noticeable, musty old smell in the corridors, which we also noticed the moment we entered our room on level 7. The rooms feel a little dated for a Premier Inn standard, and the TVs are tiny with no screen casting options available.
Overall, the fantastic service and comfort made it a lovely family trip, but an upgrade to the smell, tech, and decor would make it even better!

13 Oct 2026
Navigator66975958281
Port Talbot, United Kingdom
"Great stay."
Clean, nice and quiet. Good parking and lovely friendly staff. Breakfast was really nice. The hotel was in a perfect location for our visit toThorpe Park and Chessington World Of Adventure.

06 Oct 2026
Julie M
Lancing, United Kingdom
Trip Type:
Friends getaway
"Premier Convenience."
Always like a Premier Inn. Rooms are always clean! Great lighting and table for doing makeup and hairdryer etc. Bathroom was a little tired. Staff very nice. Disappointed with the cost of parking and the car park was a little tight depending on your type of car. Not the greatest area but close to where we needed to be! Handy shops close by. Great value with the free breakfast which was very good.

19 Sep 2026
"Staff excellent. Building needs a refurbishment."
Team of Agnelo, Jean and Diana are second to none. They are such a close hard working well oiled machine always looking out for each other with impeccable customer service. Just brilliant. Only grouch is the building. Our room smelt of drains, sink took hours to drain and whole bathroom is starting to look tired. Time for a refurbishment please because we LOVE coming here but drainy smelly room and general tiredness of the building would put us off coming again until it's sorted.

19 Sep 2026
"Building overhaul"
The staff as ever absolutely lovely Jean Diana& Agnelo. However the building needs some tlc our room 221 smelt of drains the water in the sink took a long time to drain think the hotel in need of refurbishment and please put bigger televisions on the rooms.
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