Bagshot hotel

Stayed for one night before a Lapland visit. Big mistake. Front of the building looks bad on arrival, expectations were then low. Normally premier inn is a safe bet, you know what you’re getting and it’s just somewhere to sleep. This one however is disgusting. Communal areas were filthy, looked as if no hoover is used on the stairways at all. Whole room had a level of dust that implied it hadn’t been used since the summer. Hair around the bathroom, and hair dryer desk. The level of cleanliness is appalling. I don’t expect to see other guests droppings around, but that’s what I encountered. I had my two children with me, luckily I take antibac wipes everywhere so I cleaned it myself. But it’s disgusting to have to go around and do housekeepings job before I can allow my children to touch anything. Bathroom was probably the most grim with public hair and other stains adorning the tiles. Wish I’d booked alternative accommodation but my husband just booked on location aspect without checking reviews. Hopefully I’ll spare someone making a mistake with this one! I will say I didn’t raise it at the time because I’d just cleaned it myself and had no faith that if we were to be moved it’d be any cleaner after the state of the communal areas. I saw a post on a Lapland group saying they’d had their stay cancelled as this hotel was closing. I can only hope for the sake of other future guests this is true and they will be spared. Short reviews mentioning staff by name are usually quite obvious bribes for drinks or discounts in some way. I doubt the validity of such reviews especially having seen the place.

We have stayed at this Premier in on 2 previous occasions and on both previous occasions thought it was due a freshen up, it Definitely needs it now, our room no 121 was small dirty and outdated, dusty surfaces, cobwebs with insects caught up in them and unpleasant brown stains in the toilet. It was very difficult to get the correct temperature for a shower as the valve was old and difficult to set. The restaurant are is not a pleasant place, most of the seats are badly stained and the general decor is very tired. In the evening my wife ordered a coffee as it looked like there was a proper coffee machine, she was given a coffee made with a sachet and hot water, no different than what's in the bedroom. Breakfast was another disappointment, after ordering our cooked breakfast it arrived in about 5 mins, it was obvious the apart from the eggs the rest had been pre cooked, a tiny sausage small curled up bacon and dry, tough, tasteless mushrooms. the bread was like the supermarket value stuff. We have stayed in loads of Premier Inns and normally have a very good experience, this was bar far the worst.

Great staff, efficient and friendly

Another great stay at Premier Inn Bagshot. Jackie was fantastic, really polite, courteous & professional. A credit to Premier Inn! Thank you….

Great location for Thorpe, Lego land and Chessington. The hotel was clean and staff were friendly and very accommodating, the rooms were a very typical premier room spacious and clean all though the building is dated. For 3days the hotel was great value for money the reason we love premier inns, the sole purpose some where to get our heads down in the evening and it’s warm and dry. Tea coffee available in the rooms and restocks available from the reception area if needed. Nothing seemed to be too much trouble for the staff they were all very polite and friendly. Sadly the restaurant was a let down for breakfast, with limited food availability and the hot food cold. We chose to eat out for the remaining of our breakfasts, and evening meals. There is a Waitrose and M&S to purchase food from just a short drive away. Note there is no lift in this hotel (that we could see) and there are lots of stairs as it’s an old building. It served its purpose for us on what was a very wet and windy weekend on theme parks.