Stafford North (Spitfire) hotel

Awful stay at this Premier Inn. Our room was dirty, the carpet hadn’t been hoovered, there was blood on one of the duvet covers, there was hair on the bathroom wall and in the plug hole. The bathroom door handle was broken and the lock was very dodgy. There were holes in the curtains that let daylight through and the USB charging point next to the bed was so loose it didn’t charge my phone overnight. The amount of noise in the corridors was ridiculous, I was woken up a ridiculous amount of times throughout the night too by noisy guests. The tills didn’t work at ‘The Social’ next door so once we’d ordered evening drinks we had to go back out in the pouring rain to reception to pay before they’d give us our drinks. We also couldn’t order food unless we paid for meal deals. This deal included breakfast but as my children got theirs for free this didn’t work out as a ‘deal’. Therefore we ordered food in. The next morning at breakfast we had to look at the bar full of dirty plates, cups, etc for our entire visit. There was food constantly running out and not getting replenished quickly, and some things were missing entirely (eg crumpets, pancakes, etc). We also had to hunt for cutlery and napkins. The reception staff was lovely but very difficult to speak to due to either being on the phone, dealing with a queue of people or not being there. We stay in Premier Inns fairly frequently and this is the first time our visit hasn’t been wonderful, we certainly won’t be returning to that particular one.

I would recommend this hotel. During our stay the staff were very helpful and the hotel is clean and comfortable. I particularly liked the coffee machine.

stayed here for 1 night for the first time and had a bad first impression …the room hadn’t been cleaned properly or even checked which it should of done. After addressing our concerns/issues with the receptionist (who originally does nights but was on the pm shift) who was really helpful and quick to help solve the problems we had. he was professional and gave a good service which we are thankful for.

We arrived no one at desk so checked via the qr code, got to our room bed had not been made at all just sheets and blankets left for us to make them ourselves and no curtain so had to have light coming in, my wife complained we got another room in which the extraction fan didn’t switch off and was buzzing all night, so we didn’t sleep it was terrible to be honest and I’d like a refund but no one at reception when leaving either to complain to.

A lovely hotel with excellent staff. I would like to say a big thank you to Emma, Victor, Poppy, Matty, Jack & Kate who went above and beyond to make my stay as comfortable as possible. Thanks Guys. Definitely would recommend this hotel.