Leek Town Centre hotel

Charged me for meals that were not available as kitchen was closed. Was told that kitchen was closed days before booking but was still charged for meals.

The bed is comfy, all areas clean and nothing is a problem for the helpful staff, especially as we were flooding out. And had to be found other accommodation.

Room was very comfortable and lovely bed. Loved the air conditioning as weather hot. Due to issues in the hotel no hot breakfast available but continental breakfast supplied free of charge . Staff very friendly and happy to.help with any issues and loved late check out which was ideal for our stay

My husband and I had an overnight stay at Premier inn Leek, and having not the best start to the day we were greeted by Mark the manager. He was kind, understanding and professional without being too formal. He quickly sorted our room which was perfect for an overnight stay. When we returned to the hotel we had drinks in the bar, with again good service. After a good night's sleep we took advantage of the complimentary breakfast which was fab, and Mark was on duty as we checked out, and asked us if we had enjoyed the wedding we attended. A very good experience from arrival to leaving and a big thank you to all the staff (particularly Mark and we hope your car gets sorted!).

After reading the reviews on here with regard to friendly staff, we were very surprised with our checking in experience yesterday. We had booked an early check in - the staff member on reception didn’t greet us and after appearing to struggle with the computer system, lost her temper, snapped at us and stormed off. Another staff member took over, and once again didn’t greet us. I asked him if he was the manager - he said he was. We were fairly stunned by the previous staff members loss of temper and I said that I expected an apology from someone. The manager neither acknowledged that there had been a problem or apologised for it- he simply said that he was going to check us in. No one spoke to us about the incident and the staff member who initially dealt with us was present at our breakfast and check out yet never spoke to us. We had booked breakfast but were informed prior to our visit that no cooked food would be available. All in all an unnecessarily unpleasant start to our nights stay, with a very poor response from the manager. The hotel had a generally unpleasant damp smell in the stairwells and corridors and the air vent in the room was filthy- see photo. The bed appeared clean.