Weston Super Mare Jct 22 M5 (Lympsham) hotel

Very poor beds not up to premier Inn standard rock hard small double mattress, pillows felt like sand bags, chef was atrocious hardly food discusting, half of menu description was missing, hardly anything for sale behind the dirty bar. No stock at all. Will defiantly not stay there again, premier Inn need to send someone to see for themselves the state of there standards. While flying under theyer banner.

What use to be a beautiful stop is now rolling down the Premier's hill, seems to be on the slippery slope, closing joining restaurants and taking away there atmosphere, what a shame, this was one of my favourite stops, I feel sorry for the staff trying to run both,

When we arrived I was a little skeptical as the hotel looked small and a little dated, the room it self could do with an upgrade and was on the small size for a family of 4. The restaurant was quiet, I think understaffed as the poor girl was serving at the bar and helping in the kitchen, we were lucky to get our food in good time as I did hear other guests complaining at the wait. Food was good we had no complaints and the breakfast was good with plenty of choice and was nice and hot!

Very welcoming hotel, staff extremely friendly snd helpful. Special mention to Laura for sorting out a housekeeping issue and checking all was well. Excellent service. Room clean and tidy, great breakfast, very comfortable stay all round

We've stayed at this Premier Inn a few times in the past, and always had good service. However, they have taken control of the restaurant themselves now and are not staffing it properly. The receptionist had to serve both the bar and the meals and a bell went off if anyone arrived in reception to talk to someone. One chef appeared to be on duty with no other staff in the kitchen, and two waitresses/bar staff/reception team in total. We waited 45 minutes for our meal on the Sunday evening. The food was fine but a long time to wait for fish and chips and gammon steak. I felt so sorry for the staff - the sign on the reception desk even said something like "ring the bell and someone will come running to serve you". Totally unacceptable in my opinion. I really don't like that you can't open a window in the room either - it feels so stuffy all the time.