Weston Super Mare Jct 22 M5 (Lympsham) hotel

Came here for a business stay had a brilliant experience and would recommend to anyone looking to stay in Weston-super-mare. Room was spotless when arrived and catered to every need. Would like to give a special mention to both Steph the hotel manager and Laura who both provided excellent 5 star service around the clock. Would definitely come back for any personal or business trips in the future.

The staff are lovely but the building is too hot. in September things should be a little cooler but sadly not. The windows only partly open and the opening is reduced by secondary glazing making the lack of ventilation worse. The circulation fan provided was as about as effective as a chocolate fire guard. Complaints to the centralised system simply got a dismissal rendition of corporate nonsense & terms & conditions. Best avoid!

Purchased two nights with meal deal, but due to business reorganisation restaurant and bar closed on second night. Not good, expect to receive the service bought. Rang customer services and they would not entertain any compensation for the inconvenience suffered. Forced to go elsewhere for evening meal. Same thing happened the following week, again no compensation offered. Would recommend not purchasing their meal deal until you know the bar and restaurant will be open. Not sure about this reorganisation, presume less staff needed. I understand that their restaurants are no longer open to non residents. What’s going on with Premier Inns?

An easy and straightforward check in, cannot fault the reception staff. Once we opened the door to our room the first thing that hit was the stench of the room, an old musty almost mouldy smell…nice. Luckily there was a window we could open but it didn’t make much difference. Wondered why there was a fan in the room as this hotel is advertised with air con then we discovered the air con didn’t actually work…nice. The curtain rail then fell off when opening them…nice. The window was full of dead insects…nice. Booked as a family of three but only two mugs provided in the room. They did however provide three towels but not enough shower gel for three people for two nights. Booked the breakfast, there is no help yourself hot buffet breakfast you have to wait to order your hot cooked breakfast. First morning it was a bit of a wait as there was only one member of staff on but the waitress did a great job when ordering and brought out correct order, food was cold though. The selection of other items were poor, no croissants, no pain au chocolat, no pancakes, the juices not topped up, coffee machine not working. Second morning breakfast, quicker service as more staff on however the waitress got out hot food order wrong and I had to send back two plates because the food was swimming in water from the scrambled eggs. More options today but still poor quantities of bakery items and fresh fruit with the amount of guests in the room. We’ve stayed in many premier inn and unfortunately this one was the worst by far and sadly I wouldn’t come here again.

A nice quiet location near all the attractions. Just a short Uber ride. Really enjoyed my stay. Staff are very friendly and welcoming. Room very clean and bed very comfortable