Shrewsbury Town Centre hotel

On arrival, the front of the hotel is dingy and depressing. It doesn't improve inside. Reception area was scruffy and rundown and the toilets were dirty and smelly. There was food on the carpet in the corridor. We were about 40 mins early for check-in and had to photograph our luggage for identification purposes before they would store them and also pay £2 to charity. The room was in dire need of redecoration and my son's room smelt of mould. And we paid £290 for 2 rooms, no food! They're taking the mick. Dont think Lenny Henry would be staying there.

Tired and in need of a good scrubbing! Great location and food but won't rush back as very expensive. Comfy bed Friendly staff

We have been using Premier Inns for over 35 years and this was our worst experience. On arrival, due to nearby construction work, we couldn’t find the car park. It was only when we were in stationary traffic that we saw a small notice with directions to the car park on the wall outside the hotel. Fine when you are walking past but not if you are driving past with your eyes on the road ahead. Surely an A-board [also known as a sandwich board or pavement sign] would be better? Just outside the car park there is a lift to the reception for wheelchair customers and customers with heavy luggage like I had. There is a button to alert Reception that someone needs the lift and I pressed it several times but no one came so I had haul a heavy case up the steps. The bottom lift door had several large cracks in the glass and the interior looked filthy. On reaching the reception, there were a few customers waiting but no staff. The customers said they had heard the lift buzzer but obviously no staff there. We tried to use the check-in machines but as the time was 14:40 it wouldn’t allow us to check-in till 15:00 which is fair enough. However, due to the room not being ready until 15:30 we didn’t get to the room 15:35. We had paid extra for a room with a view of the river but due to the trees being in full leaf couldn’t see the river. Incidentally, the gents toilet in the reception area has two cubicles – the latch on left cubicle wouldn’t work whilst the right one has no door at all!

The fact that I was charged THREE times the amount than I would have done just for the privilege of it being the first Saturday of the summer holidays is absolutely disgusting, and outrageous. I always stay in premier Inn hotels too. Being short staffed meant I couldn't book in at 3 either and others who had also booked wetter told no rooms were available so found anywhere accommodation. I would have done had anywhere been available at the time of booking.

Stayed here a few times now and cant fault location. Some rooms are definatley better than others. They let us check in early as we had an event to go to starting at 3pm. Some staff are abrupt theres no doubt but if you get a reasonable price its worth it. Car park is 14 pounds for 24 hours and yes its hard to find unless you know the area. Theres food and drinks options in every direction so dont bother with the bar or restaraunt for average eating and over priced drinks.