Nottingham Castle Marina hotel

Unfortunately this was an awful experience. The room was really dirty, no towels in room, and the worst was the bathroom bin had not been emptied from previous occupants and was full of used sanitary products. The room in general did not look like it had been properly cleaned for quite some time, dust and dirt built up around edges of carpet, brown staining along bottom of shower screen. We didn't notice the unemptied bin until late in the evening and did report to reception. Receptionist very apologetic but unable to organise any compensation/reduction in our room rate without us contacting guest relations who weren't open that late at night. Unfortunately this is the last time we will stay in a premier inn, having been loyal customers for many years and never complained before. Standards seem to be gradually slipping. Staff were friendly and trying their best but overall the dirty room really put me off.

Our stay was fantastic. Porscha on reception was lovely and really helpful. We decide to dine in at the restaurant attached to the hotel The Social and I'm very glad we did the food was lovely and served very quickly and most importantly red hot. The staff in there where all very helpful (I think they were called AK and Tee with a littlehelp from Porscha) Would definitely recommend staying here for an event in Notts we definitely will be.

Fantastic experience. Lovely welcoming staff. My son had a birthday and the HM and team arranged lovely treats that he got when we arrived at the room (the perfect Wow!) Breakfast was fantastic. Hotel was beautifully clean. For an ex Premier Inn HM, it is obvious there is a great team working there. Thank you.

We always choose a premier inn, as we can always guarantee a good night's sleep and a certain level of service, however this time sadly this was not the case. There was building work happening right next to the hotel, which meant car parking was limited, and we had to park round the corner and walk across past the building site with our children and bags. No ideal. On arrival no one was at reception. We saw staff outside the building smoking, and pressed the call buzzer several times with no response. After 10 minutes a flustered member of staff arrived saying how short staffed they were, by which time there were about 20 of us waiting to check in at reception as the kiosk wasnt working and had run out of key cards! We were a family group with 4 rooms booked. My sister hadn't prebooked breakfast and wasnt asked if she wanted it when checking in. The next morning she tried to check in for breakfast and was told quite bluntly that she would not be able to, as they had no supplies for extras only those that had prebooked. I challenged this with the manager, who then eventually relented and allowed her to have a breakfast (bear in mind this was just 1 person!). Customer service was awful!

Rooms are comfortable, staff are friendly and helpful especially in the restaurant, they took really good care of me and ensured everything was catered to my food intolerance needs