York City (Blossom St South) hotel

The Receptionist on arrival was unprofessional on check in. Tried to ask a question about the Hotel location and my room rate and she just dismissed my question completely with a shrug of her shoulders and an over exaggerated Sigh. So rude!

I can't believe I'm writing this review. My family and I have stayed here regularly over the last 23+ years. We have always experienced courteous, friendly and professional service from every member of staff. Unfortunately, this time this wasn't the case. We were checked in by a rude and grumpy lady. It felt as though we were doing her a big favour by staying there. The heating in the room didn't work as it should so we felt cold. This is not what premier inn is about. I know times are hard but charging quite large amounts for a relatively basic room and not giving good service means people will vote with their feet and stay elsewhere. We love visiting York but we won't be rushing to stay at premier inn when there are many other places to stay

They are very much on top of things if you have coeliac disease, an allergy, or intolerance. We were provided with a comprehensive list of foods and allergens. Breakfast was cooked separately for my husband who has coeliac disease so that he didn’t have to risk cross contamination at the buffet. Ruby was especially helpful.

This is possibly the worst premier Inn we have ever stayed in. The standards are way below other premier inns and we have stayed in them all over the country. The location of this hotel is great and walking distance from everywhere but that’s it. When we arrived it looked like the room had not been cleaned. The bed had not been made and the 2 towels that were in the bathroom were filthy. The room had a disgusting smell, musty and like old food. There was no soup in the dispenser near the sink and there was mold in the shower. The areas and corridors where the rooms are look tired and dirty. The whole hotel needs upgrading. The corridors had rubbish down them and looked like they had not been hoovered in at least 4 weeks. The whole hotel smelt dirty. My advice would be do not book this hotel if expecting what you would normally get from a premier inn. We will not be staying at this hotel again when we visit York.

Spend the night here for my daughter's birthday. We booked a family room, 2 adults, 2 kids. The location was great, near the station and walkable to the city centre. The new set up, with no staff at reception leads to absolutely no atmosphere and and a very slow check in as there is only one point for check in. As we made our way to the room (228) there was a faint smell of tobacco everywhere. Open our room, the smell was also detected. As non smokers, this was unacceptable. The room itself was clean but tired. The gaskets around the shower screen were worn and damaged, causing leakage when showering. Plenty of towels available for the 4 of us, but very flat pillows. We slept ok, no real internal noise to talk of however owing to the tobacco smell the room window was left open which led to street noise. I firmly believe that the smell of smoke is due to the fact that there is no visible staff on site to deter that form of antisocial behaviour. We had booked breakfast for the two adults in the party, with children eating for free. We went down to the restaurant at 9am met the first staff member of the stay and found our own table. My wife waited with the kids while I joined a queue to get a coffee. While waiting the one and only self service coffee machine in the restaurant became faulty and needed attention from staff... This led to no coffee available for the now very busy restaurant. As no hot beverage was available, I attended at the juice bar for the kids drinks, however owing to coffee machine being down the jugs were empty and had not been refilled. On to the food... As the restaurant was busy, the food was very slow in coming out. And when it did come out, it was cleared very quickly leading to empty hotplates. My kids were looking forward to pancakes, these were unavailable on the morning of our visit. It later transpired that a staff member had been injured prior to my family and I attending breakfast and had to go to hospital. This led to a staff shortage and lack of food and drinks during the breakfast period. While I am sympathetic to the staff member that was injured or took ill... It's not the problem of the patron, and alternative contingencies should be in place by management to deliver minimum service levels... Especially as the have a sister hotel at Blossom Street north next door. As such I feel we did not get value for money at breakfast as we were had pre-booked our meal at time of booking. My wife and I literally had a couple of breakfast items each and the kids had cereal only. We left very dissatisfied and needed to get a brunch elsewhere after checking out. The check out, was the same as check-in... Soulless. Just leave your room card and go... No staff to complain to. Now the tag line for Premier Inn is ' You know what you get with a Premier Inn' and I have always been very satisfied with premier inn when I have stayed with them previously. In fact my go to hotel is always a Premier Inn for that very reason... You do know what you get with them... However on this occasion I did not get anywhere near the standard of staying that I have previously got. I will definitely not stay at this particular hotel again. I will try other Premier inn hotels. However I am concerned that their standards may be slipping and may have to take my custom elsewhere. Not a good stay.