Liverpool City Centre (Albert Dock) hotel

Location very good, right on the Albert dock, near restaurants bars and shops and Beatles museums Good atmosphere as a whole Room initially loved it, however we found that our toilet seat in room 326 moved when you sat on it, the shower had no grab rails, my double mattress was lower on one side which made me feel like I was falling out of bed, but otherwise comfortable on one side only. Adequate tea and coffee facilities, just a kettle and the usual tea, coffee, milk and sugar sachets, replacements readily available in reception. Only one chair to sit on (in a family room) my bed was too high to sit on generally. Curtains were difficult to shut. The biggest problem was the extremely noisy air conditioning unit. We had to turn it off completely. How people in the heatwave coped with that ive no idea. Went to complain about this in reception, but every time there was no staff in reception. In fact there seemed to be a lack of staff overall. The bar restaurant- although open 24/7 was frequently not staffed in the afternoon, and apparently those staff were covering reception and the bar on 2 different floors at the same time. However very accommodating with our birthday celebrations for our friend who was 70, let us reserve tables and put out a massive balloon and our own cake. Very clean hotel, no issues with that. Coffee machine at breakfast needed constantly filling and the staff werent on hand all the time to get this filled,so often I had to just have Americano rather than latte or cappuccino. Good choice of breakfast items. And you could have as much as you liked. Noise levels at night were ok, except for the last night when our neighbours were talking that loudly I thought thry were in our room. So maybe it would benefit for some soundproofing. Room was expensive but at the tail end of our visit it was International Beatles week, so the hotel was really busy. Lots to do and see, 2 museums, shops, bars and restaurants in the Albert dock and Liverpool city centre was only a short walk away. Internet wasnt very good signal and didnt last long.

Second time staying in this premier inn and it’s by far the best!! Rooms are stunning, restaurant is lovely and the staff are the best. Nothing is too much trouble and they’re so kind. Caleb and Faye were so friendly and welcoming made us feel at home. Location is perfect only 5 mins from town. Such good value for money I can’t recommend it enough! 🫶🏽

Caleb was amazing never stopped working. Made us feel very welcome and could not do enough for us.

Good if you are on a diet as food was either not available, (prawns, garden peas,grains,) or you had to wait 10 minutes for the trays to be refilled-(bacon & black pudding), and coffee beans were empty at breakfast time. The bedroom was rather strange as 3 steps down into room & another 3 steps up into bathroom-not really suitable for a family, or if you had any mobility problems.We didn't need an accessible room but this was something we hadn't factored in to our booking. Only 1 small light over the mirror in the bathroom. I know this is an old building but there should be some way when you make a booking that you can ask for a room not too far from amenities, we were 177 steps away from the restaurant plus more to the lifts and there were no fire evacuation instructions in the bedroom, this should be a priority. Would I stop here again-don't think so unless it was just 1 night.

Thank you, Caleb and Faye, for the wonderful service we received during our stay. You were both so welcoming and friendly, and you did a fantastic job of building such a warm rapport with us. Your hospitality truly made our experience even more enjoyable.