London Southwark (Bankside) hotel

We enjoyed 4 nights at Premier Inn Southwark (Bankside) in June and overall found it great value for money. As we were on a budget, we found the hotel the most affordable on Tripadvisor with the best reviews, in a spectacular location next to Borough Market and within easy walking distance to many attractions. The bed was extremely comfortable and the breakfast was sufficient. A couple of suggestions/feedback. It could be worth investing in better food warmers, especially the pancakes as they were cold and hard. My only criticism would be that staff could have been a bit more engaging. Anytime I passed someone in the hallway or at reception I usually got no response or acknowledgement. Even at breakfast sometimes staff were just looking at their phone and the only words said were "room number and any allergies" every day without one extra word, with the exception of the gentleman (possibly of Polish descent) at breakfast. It costs nothing to be a bit more engaging or say good morning, good afternoon, or have a lovely day when we head out in the morning. Even when checking out and handing back our room cards, I think the best I got was thanks, when a "thank you for staying at Premier Inn, we hope you enjoyed your stay with us" would have been a nice ending to our holiday, rather than us walking off thinking they didn't even care if we were there or not. Yes, I would certainly stay with you again.

Appalling value for money. My room certainly didn't look like the picture. It was dark, tiny windows, aircon not effective, the bathroom was absolutely tiny, the shower was tiny, the mirrors were in the wrong place, I couldn't even get ready properly for a blacktie event, why put a mirror where there is no light, the bathroom mirror was in behind the toilet and you couldn't even stand in front of it as there wasn't enough room. I would not stay here again. You are paying for the location only. Nearly £300 for a very substandard experience, sorry, not impressed. Breakfast, thankfully, was good and the bed was comfortable.

We have stayed here too many times to count. Fabulous team, especially the wonderful warm welcome from Giselda, fantastic location, too. We had a great view of The Shard from our room! We would recommend Borough market, the Anchor beer garden next door, the old operating theatres at St Thomas, and the wonderful walks along the Thames, all within a few minutes walk of this great hotel. Thank you for looking after us, see you soon!

Have stayed at this Premier Inn on many occasions, usually on business but for leisure on this occasion. I would always consider staying here because of the staff and location, both of which are great. The rooms are very comfortable, especially the beds. The stay rate seemed much more reasonable than I remembered from my business visits.

Really helpful the day before arrival enquiring about parking and this continued all through our visit . Fantastic friendly staff, immaculate room and perfect location! Perfect for visiting Borough Market and Bankside. Amazing restaurants literally opposite! We really couldn't have asked for more.