Tewkesbury hotel

I felt extremely disappointed in this stay. Upon arrival at check in i was told that no evening food could be provided as was too full to accommodate which wasn't ideal after a 4 hour drive. I then wondered through (6pm) and the bar/restaurant only had 7 people. I asked the lady at the bar (whom to her credit was lovely) and was told the chef can only handle one order at once and so can't accommodate me with even just a starter but might be able to get me something after 8. I was then told to order in via Uber which i did instead. After this at 10pm i then had to get back dressed and go to reception as i just couldn't get warm and heating wasn't on so could see my own breathe. I asked to change rooms but Reception apologised and said my room was actually on air conditioning from a former guest whom must probably have been hot. She then put the heating on for me after sitting in the cold since 7pm however didn't warm up until 11.30. Finally then - Arriving for breakfast the next morning at 7am which i'd prepaid for and was told i'd already missed my "slot" which was for 6.45am. I said no problem i don't want food anyhow now and so i'll just have a take away coffee for my onward journey. Was advised sorry - the coffee machine was out of order and they have no take away cups so i left for the day. Overall - no evening meal allowed, no breakfast and not even able to get a coffee. Was offered instant coffee via sachet Overall - extremely poor and i feel genuinely let down! Won't be revisiting when i can't even get something to eat or a warm room in winter

Friendly and helpful reception staff, clean and comfy rooms, and wonderful restaurant.

Rooms were adequate but Don’t expect to eat in the restaurant onsite unless you’ve booked well in advance and enough staff have turned up to run the place! Turned away twice during our 4 night stay which is appalling for people who have booked and worked all day in the area and expect a reasonable meal at the end of it. Staff quite indifferent. Wouldn’t go out of our way to booke here again.

Oh My!!! We gave stayed in lots of Premier Inns!! This is up there with the worst…. Reception staff not particularly friendly, room, a bit grim, Curtains not fully attached to curtain rail, water left in kettle from Previous guest, Debris still on floor! Bed comfy as all are! However the most disturbing thing was using the ‘Social’ Bar/ Restaurant We popped in for a couple of drinks before going out with family for dinner in the local town…… Waited as instructed by the sign to be seated! Member of staff Matt, didn’t even look up and acknowledge us….. continued with taking an order etc….. Finally asked wat we wanted! Just a drink, I’ll be with u as soon as I can We waited a good 10 minutes to be served…. ( there were 2 tables in the restaurant) We finally got our drinks, I commented that he was the only member of staff, he said ‘yes, but I’m the manager so I can monitor how quickly people are served!’ We stayed for 2 drinks and then left to spend the evening with our family….. On our return a couple of hours later, we returned for a nightcap…… Again WAITED for a while to be acknowledged n finally served…… Maybe 25 mins later we thought we would order a final drink….. Matt was cleaning tables, I asked, can we have another round? I’ll be with u in a minute, he said, we waited while he finished cleaning 2 tables and resetting them…… He then said ‘ Have you eaten?’ Yes I replied, we went out to eat! I thought so, because there had been a gap, but you have drank quite a lot, so I’m going to put a jug of water on your table, as you must keep hydrated!!!!! We are both in our late 50’s/early 60’s we were in now way drunk or lively!!! Matt’s behaviour was disgraceful, being a Personal licence holder myself, I know the law and the rules!! If anyone at head office is wondering why sales/ engagement is low at this venue, pls look at retraining ur staff We will never return purely on the way we were treated by your ‘Manager!’

Angie, Angie, Angie. What an absolute legend. Nothing was to much trouble really went the extra mile to ensure our visit was exceptional. Really appreciated it thanks Angie