Chelmsford (Boreham) hotel

Lovely clean hotel. Great location and perfect to be next door to the pub. If I had to make any comments, when we were waiting to check in, there was a couple in front with some complications so their check in process was taking a long time. It would have been nice to be acknowleged by the receptionist during this wait.

Short stay. Happy with comfort of the room and available amenities. Staff were very polite and welcoming. Good breakfast spread. Overall a neat and peaceful stay with family.

All staff from check in to departure were extremely polite, helpful and patient with my 91 year old mum and I. We both had accessible rooms next to each other which were great.

First class stay. All the staff were helpful and friendly. At breakfast the chef prepared a full English breakfast for my wife, catering for her various dietary needs.

Arrived in Hotel and given access to room 214 on top floor. there were clean towels and a clean bed we were very tired after a long journey We were booked for 5 days the storage for clothing was not adequate for two peoole for 5 days five coathangers in a makeshift wardrobe one drawer in the bottom and no where to store the rest of our clothing. We were there to attend a wedding hence the reason why our clothes needed to be hung up. I went back to reception to explain our long stay and our requirement for more storage, I was greeted by a very harrassed and rude female , who stated our room was standard across the Premier Inn group, she had no chest of drawers of any description to offer nor bedside cabinets with drawers, she asked me what I wanted as she was expecting a busload of customers due immenently and if I wanted to complain she could furnish me with the H.O. No, other than that she could do nothing. In the morning we realised that the room was not clean the door on the inside filthy with big greasy hand prints all over The Curtains on the window were stained all down from the middle to the bottom, the carpet had a stale snell.all over the corridors camouflaged with a sickly smelling perfumed smell. We hung a card that was on the dresser requesting that the room be freshened, this was ignored for three days as were were out till late each night we didnt see the point of complaining as the housekeeping staff wouldnt have been available late at night after three days no clean towels, no offer to freshen room I complained at the reception at my first opportunity to do so to be informed that you had to report to the front desk and request that your room needed cleaned . I asked what was the reason for the card in the room, I am still awaiting a reply to my question . So on the fourrh day we were provided with clean towels and the room was vacumed and bathroom cleaned the door and curtains remained dirty not adressed in any way . There was some local music concert which attracted lots of youngish people on fheir return to the hotel they proceeded to loudly converse from just after midnight until 4 am right beneath our window. So all in all a very bad experience all round. This was our first experience of using premier Inn after being recomended and I certainly will not be using them again in fhe future. Rude staff ,dirty rooms, no Storage for clothing. They really should inform anyone staying for more than two nights that its not suitable for longer stays.. I will post photographs below.