Eastbourne (Polegate) hotel

A lovely experience at this Premier Inn. Tammy is an amazing member of staff

Another fabulous stay at Polegate, Eastbourne. Plenty of free parking and easy ride into Eastbourne and landmarks. Friendly and efficient greeting at reception. Plenty of clean towels and extra milk etc available. Nicely decorated with a warm but professional atmosphere. Suitable for tourist and business person. Social Restaurant has a varied menu and the Meal Deal is well worth the cost. Breakfasts are perfect with choice of continental or full English serve yourself. Anna in the kitchen cooks a perfect poached egg every time. Tammy always attentive in the restaurant. Nothing is too much trouble for her but she deserves extra help at busy times we feel. Our room is always well presented and the Premier Plus room is spacious with a table and chairs. The fridge is a bonus. We have stayed here both for work and pleasure numerous times and the standard is always consistently excellent. Appreciate there is no sound from adjoining rooms! A pleasurable stay every time and thank you all for the birthday surprise!

Stayed at the Polegate Hotel for the second time in 2 months, lovely and clean and friendly staff. Especially Tammy and jess, they made sure we were comfortable and were happy with our 5 day stay, we definitely were

We have family in Hailsham, but there wasn't room to accommodate us on this occasion, so we thought we'd try the Premier Inn. It is set back off the main road, next to a petrol station and Asda minimart and a 24 hour Macdonalds (at time of writing). Having nervously read earlier reviews about how hot it was in the heatwave, we packed our trusty electric fans and hoped for the best. We needn't have worried. There are two blocks to the hotel; rooms numbered in the 300's and 400's are in a new block (which still smells of fresh paint/new carpet) with excellent aircon. We booked a standard rooms for our student daughter and splurged a further £6 for ourselves to get a 'nespresso' machine and fridge (which can accommodate a bottle of wine and snacks). To my eye, the rooms looked to be of a similar standard and finish (daughter was in a spacious family room). Everything seemed well thought out. The curtains were on separate tracks to ensure that they overlapped to keep the room dark. The TV was easy to use. The bathroom had to option to have purple lights (actually quite useful in the dark as not as bright). You need a keycard/creditcard-sized card to work the lights and you need the keycard to access the new accommodation block. There looked to be some mobile aircon units in the "old block", but we had no need to be there. Staff were super-helpful and worked as a team (we had to ask for a second set of towels and it was immediately dealt with). I expect we'll be back, especially if it remains such good value.

The corridors were dirty and on entering the room, the floor had not been properly hoovered as there were bits , parts of wrappers etc on the carpet. The second bed had biscuit crumbs on it. Only one bath towel was provided for a couple, and when we took the duvet out of its cover, (as it was very hot and we just wanted to sleep under the cover) it was quite disgusting, with coffee/ tea stains all over it. We made a complaint and was asked to go through the guest relations channel, but it was really difficult to enter the information required on our phone, and no facility to include photos which we had shown to the receptionist. Several days later now we have not received a response. All night long there was a high pitched peep-peep-peep which kept me awake. It was still going when we left at 10am.