Matlock hotel

We had a lovely welcome by staff, clean rooms, fresh smells and lovely lighting. The dining and bar area made a relaxing space to sit out. The venue was perfect! We enjoyed it as a couple, but also saw several families having a good time.

Our friends were kept awake all night by a screaming child in the next room and when they complained at reception the staff member told them there was no one to speak to and to ring back later which they did. No apology was given by the rude lady that took the call and she told my friend that there was no manager available to speak to. My friend has contacted Head Office about the rudeness of the staff member. We won’t be using Premier Inns in future. I have never had to give a bad review for a hotel before but as I booked the trip for all of us I felt bad that they didn’t get any sleep, an apology would have been appreciated.

It stood out to me how smiling and cheerful all the members of staff were when I saw them about the hotel, and that made my stay all the more enjoyable. I know that purple is the Premier Inn brand colour, but I do find the purple lighting in the rooms a tad odd. You can switch on the normal lights, of course, but I think it is customary to be greeted with the purple when checking in. The exterior of the hotel is in need of a coat of paint and a little repair work, but the layout, accessibility and interior are all great! If you happen to own an electric car, there are charging ports available in the car park. It was a real pleasure to have a bath in the bathroom, and I found Room 219 to be very clean and comfortable. I was due to be working on this visit but ended up coming down with a bad cold and spending the majority of my stay in the room, which was delightfully well-equipped with coffee sachets, a kettle, and a TV.

Really enjoyed our stay , the weather was the worst storm Austen etc but the staff especially Callum was brilliant. Callum was so helpful nothing was to much trouble complete assett to the company. The cleaning ladies and restaurant staff were great to the staff made our stay ! X

Friendly welcome from the lady on reception helping issue our key cards. Adequate parking, quite a large hotel, lift to second floor and our room seemed to be as far away as possible. Not much noise from the road but heard what sounded like a washing machine at 4am and couldn’t get back to sleep. Room was clean and comfortable with a bath in the bathroom. Breakfast was okay but staff were all pleasant.