Carlisle (M6 Jct42) hotel

Checked in just after 3pm allocated Room 130 which was not listed on the signs indicating where to find the room so ended up having to search for it. The room had one tiny window in one corner - restricted light and natural ventilation. Booking had been made weeks in advance so no excuse that it was the last room available. Won't be booking with PI again unless absolutely no other option.

Dirty room dusty bed had been aged but had stains cup and spoons used and bathroom had hairs and scum in bath , stairs also not the best, bed horrendously uncomfortable

We have stayed at Premier Inn many times over the years and have always regarded it as a reliable choice. Unfortunately, this stay was nowhere near the standard we have previously experienced. The room was dirty, the shower was extremely poor, and the restaurant was a major disappointment, with around half of the menu unavailable, including a number of drinks. The staff were pleasant and appeared to be doing their best, so the criticism is not aimed at them. The bigger concern is that this felt like a hotel being run without the resources needed to maintain the standards Premier Inn customers are paying for. For the price charged, the overall experience was unacceptable. Premier Inn appears to be charging more while delivering less, and if this is now representative of the direction the brand is taking, it risks losing long-standing customers. Very disappointing and certainly not the Premier Inn we have come to know and expect.

Nice budget hotel. Clean, good bed, convenient location (on my way to Edinburgh).

Stopped overnight on our trip from Inverness to Manchester. Great location easy to find off the motorway yet not noisy. Outside of the Premier Inn and Beefeater looked old and tired. In need of an update. Pleasant reception staff. We were a family of 4 in one room. Beds were what you expect from a Premier Inn - very comfortable mattress and lovely soft sheets, we slept really well. Shower was good power and temperature. Room could do with a repaint. We had breakfast at the Beefeater next door. Kids eat free with paying adult. We thought the food was good and good value for money. Would definitely stay again.