Durham North hotel

Lovely staff on reception- always willing to help and will do anything for their customers. Although the hotel is an older one, the cleaning team have the place immaculate. Looking forward to our next visit when we can have a better breakfast inside the hotel instead of Brewers. Nice to be close to the shops behind which is a good perk of the hotel.

A comfortable and clean room. The mattresses was great as was the bedding. It was great that there was a portable fan in the room as the weather was overly warm. The air flow was minimal so the fan was required to be on all night. Our only disappointment was the restaurant. We found it to be very unclean and needing some improvements to make it more inviting. We couldn't wait to leave the restaurant. Tired and uninviting. Hopefully, the new owners will make the necessary improvements when they take it over. The current establishment is closing on the 31 July. We opted for the meal deal but were left disappointment by the options available for the meal deal. Sadly, the menu on offer in the room and online did not reflect what was actually on offer in the restaurant. Out of 11 starters on the main menu, only 5 options were available on the meal deal menu. More or less for the mains. I'd suggest this is addressed for all customers having the meal deal option. We were disappointmented to be presented with a shortened menu on are arrival. Considering we had made our choice whilst still in our room, how disappointing not to find our choice was not on this meal deal menu. Despite the meal deal offer, we won't be taking this option again. Very misleading for what options you have. Staff in the restaurant did not advise/guide as to what you had to pay extra for. Ended up being hit with an additional bill for food. If its not in the meal deal then you should say so. The quality of food , more so the evening meal was not as expected. However, the breakfast menu was just fine. Overall, great accommodation only to be disappointment by the restaurant experience.

We've used this hotel 4 times over the last 3 years, whilst visiting our daughter at university or helping her move in and out of accommodation! The staff are always friendly and we have enjoyed the facilities, ease of parking and the fact it is so close to Durham centre. The rooms are clean, comfortable and have everything that you need. This year however, we experienced for the first time the bedroom during a warm summer and the room became very hot and there is no way to ventilate it as the single window barely opens. There is no air conditioning. So we started at 25 degrees which became almost 30 degrees after 4 nights. The staff were very understanding and gave us an extra desk fan, but it didn't really help in all honesty as there is no ventilation in the room. I even got up in the night and splashed myself with water to try and cool myself down. We do recommend this Premier Inn, so long as the weather isn't too warm - air conditioning or at the very least, enabling guests to ventilate the bedroom better must become a priority for the managers...

From the moment we walked in until we left the staff were lovely, very approachable and friendly. Our room was clean and very comfortable, especially the bed, we had some great nights sleep. The bathroom was also very clean and the shower was amazing! Brewers fayre pub next door, where we had our meals, serves a good Continental breakfast, or full English if preferred, basically an all you can eat! Already looking forward to our next visit. Thank you Durham North.

The hotel was clean and tidy with friendly staff. I had neglected to note no lift at the hotel which was a bit of an issue as we were away for a few days and had heavy cases. Had intended to use a local bus to get into Durham but this was a bit of a hike so used a nearby park and ride instead which worked well.