Liskeard hotel

I have been a customer of Premier Inns for many, many years. We have stayed in Premier Inn, Liskeard several times and up to this date I have been exceptionally pleased with the service given. Indeed, it is one of our favourite Premier Inns I have summarised briefly below the issues I experienced and discussed with Lucie, the hotel manager. initially, I was told that the lift’s was not working and would I like to be relocated to the ground floor. I accepted this. From arrival to what followed was comparable with an episode from Faulty Towers. I was greatly disappointed to find that the hotel was going through some refurbishment and believe you should have lowered our expectations. I. E. Being open about the reduced quality of service expected. I should have been told that the hotel was in the process of refurbishment and to expect a lesser service than we are used to. In Summary my complaints :- 1. Menu disappointing 2. No draft beers 3. No wine glasses initially in the bar. 4. Outside patio area Scruffy with glasses and bottles remaining and collected 5. Chair backs Filthy (see photo) 6. Bathroom has black mould around the bath, skirting board needs painting and a door panel is loose. (See photo) 7. Broadband is not efficient in the bar and restaurant area. 8. TV would not turn off. Had to get Lucie, hotel manager, to unplug it 9. A/C was excessively noisy. I feel we were undersold this booking and should’ve been told to experience some problems. This smacks of dishonesty The only bright side of the booking is the staff who were absolutely fantastic, especially the hotel manager who listened to my grumbles and was in full sympathy. The staff are obviously going through a major change and the lack of service was understandable. Because our sleep was affected by the TV, and noisy air conditioning a full refund is in order. I look forward to your comments. Ron Deamer

We had a lovely breakfast. Perfect poached eggs and decent vegan sausages. Coffee was good too. We only came for the breakfast. Becky was very helpful and friendly. Seated us quickly and breakfast ordered.

Fantastic service from Becky today, a wonderful friendly lady. Service with a smile, very accommodating. Great choice of food on offer and drinks. Coffee was great, had a lovely flat white and a great selection of cold drinks and cereals and fruit.

Thank you for a pleasant stay and a special thank you to Maggie for the gift on our Anniversary. Will definitely come again.

Absolutely fabulous experience, the one member of staff Becks managed the whole floor whilst still being in hearing distance of anyone’s further needs and everything was greeted with a smile and pleasantries