High Wycombe Central hotel

What a lovely welcome from Sara on reception! So helpful and friendly! Nothing was too much trouble. What real asset to the Premier Inn she is!!

Worst premier inn we have come across. Turned my Autistic daughter away after Reading festival. She left home at 6:30am and was extremely tired and has medical conditions. Too tired to drive home, the receptionist was happy to force a vulnerable young lady onto the street. I’m stuck at home having just come out of hospital following major surgery. We will not use the heartless, uncaring chain in the future and recommend others avoid it.

We booked two separate nights here at either end of long flights out of/in to LHR. (We live a distance away.) A PI is not The Ritz Carlton. We know that. We just needed a comfortable bed in a dependable room at a decent price. Our 'flight out' night we stayed in a 4th floor room. (423.) Very nice. Box ticked. The first room we were allotted on our 'flight in' night (229) had non-functioning A/C on arrival. The room was freezing cold and remained so even after we raised the temperature on the in-room panel. We subsequently learned the heating function had been disabled in the room. (Why? No, me neither.) We had to ask two separate members of staff (on two separate reception visits) to fix this before something happened. It then transpired the room had a leaking toilet bowl. (Discovered after we trod in a trail of water running across the bathroom floor on returning from our evening meal.) Both of those issues should've been apparent to (and reported by) the room cleaning staff. Had they been, presumably the latter issue (at least) would've taken the room 'out of service'. But stuff happens and we were moved on request. The second room we were allotted (307) had a non-leaking toilet and functioning A/C. Boxes ticked. But it transpired in the morning that the room TV wasn't working. Which would seem to be another 'room out of service' issue to us. Both rooms were less well appointed than room 423 from our first stay. Oscar Wilde's Lady Bracknell (had she stayed in a PI) might have said: "To be allotted one faulty room in a hotel is unfortunate. To be allotted two is careless." Whilst staff said they would note and respond to the issues we advised on both rooms at the time of our separate reports, nobody reached for a pen and piece of paper or computer keyboard to record them in our presence. It left us suspecting that, had we been staying a second night in a third room, we might well have found ourselves reporting another niggling issue. And that 30 seconds after we reported the issue, the matter would be forgotten as the next task of the day was dealt with by the advised (overworked?) staff member. Or is it just a PI senior management decision to chance their arms assigning rooms with reported faults to guests, on the basis that only some complain? Shame really. Rooms are basic but tidy, beds are really comfy, we both slept well and the showers/baths work just fine. One wonders if Lenny Henry was ever allotted a room with a leaking toilet during his stays? I'm sure it's not what he meant by 'You know what you're getting with a Premier Inn.'

I am currently staying at your property for temporary accommodation while my flat undergoes repairs after a house fire. Because I live with Generalised Anxiety Disorder (GAD), finding a calm, relaxing environment is incredibly important to me. Since arriving on August 18th, I have been so grateful for how clean, comfortable, and well-maintained the rooms are. I would rate the hotel an impressive 8/10 for peace and quiet, which has helped me immensely. The food menu offers a great variety, and the breakfast buffet is excellent. Above all, your staff are exceptionally friendly. I want to highly commend Jasleen for her outstanding service; her warm smile and kindness each morning—along with the hot chocolate she kindly made for me—have made a wonderful difference to my stay. The location is excellent, right next to sainsbury and bus station, can go shopping go to many supermarkets near by Aldi and Lidl.

Brilliant experience, clean and tidy room. Excellent service from staff, Nana checked me in - so friendly and helpful, had a laugh too which was great. Highly recommend