Bedford (Priory Marina) hotel

Ok so we arrived on the 5th August 2026. Nice room very spacious. That’s where the niceties ended. We booked 2 nights as we had important family work to do at Bedford Cemetery. The toilet in our top grade room did not work. We informed reception as soon as it wasn’t working. There reply was sorry we have no other rooms available so we can’t move you. They gave us a BUCKET to help remove excrement etc! This is 2026! We had to use this to clear the toilet as a hotel customer. We were told sorry at reception and that we’d get a full refund. We were told this not once, but numerous times. We were told to ring customer services as reception and the hotel cannot sanction refunds. We did this and customer services said we cannot do this until checkout. Upon returning to the hotel second day they said they could not fix the toilet problem. We were given another room, had to pack everything up from our room and move. The second room we were given had a broken/loose toilet seat which we reported. The staff again said we’d get a full refund. Upon checkout we rang customer services only to be offered £42 compensation for 2 days of incompetence hoteling and mucking out our toilet. This is 2026. It is totally unacceptable, yet both customer services AND Julie the manager at Bedford were not sympathetic to what we had to do throughout our stay. When customer services told us they weren’t refunding the full amount as promised we rang Julie. The only thing she was bothered about was covering her own back as a manager and blamed other staff/people. She took no responsibility for the disgusting situation my wife and I found ourselves in. So our message to you is do not trust Premier Inn or their manager Julie, especially at Bedford Priory Marina. They talk the talk, get you out of the hotel and they completely disregard the problems and disgusting situation with the toilet we found ourselves in. We don’t complain about things, but advise EVERYBODY to look elsewhere for accommodation and amenities. They just don’t care and fob you off. In hindsight, if we’d have known with the after care they gave us (or lack of it) we would have straight away gone to somewhere else to stay. Just avoid this hotel and their lying staff. We wish we’d never stepped foot inside this hotel. Book at your own risk!

I thoroughly enjoyed my stay and have already recommended this hotel to friends and family. Thank you to the amazing team for making my visit so enjoyable.

Nice clean hotel, very convenient for the athletics track and park. Unfortunately the room did not have air-conditioning and it was very hot during our stay and the room did not cool down overnight as the window does not open much. They do provide a good fan which helps but I would think twice about booking here in hot weather.

Everything was perfect n the All the staff were helpful n polite.

The service was Fantastic from start to end. Everyone was professional, welcoming and happy to help when it needed