Making payments

Are my card details safe?

Yes, this is a secure site, so all the details you enter as part of your booking are stored safely. You'll see that this site uses a secure server and a high level of encryption.

Which payment methods do you accept?

We accept the following methods of payment: 

Premier Inn Business Account, cash*, Visa, American Express, Mastercard, Diners Club**, Maestro***, Leisure Vouchers, cheque (3 weeks in advance)****, Delta (choose this option if paying by visa debit card).

Please note: unfortunately, we can no longer accept Family discount cards.

Unless you have paid in advance, you'll be asked to pay when you check in, so you can be sure of a quick and easy departure on the day you leave. 

* If you're paying by cash, we will ask you for identification when you check in. You can use any of the following as identification: current driving licence, ID card, passport, utility bill, bank statement (with address) or police warrant card. 

** This is only accepted at some hotels. Please check with your chosen hotel before your stay.

*** Maestro cards can be used when paying for your room up-front, but cannot be used to guarantee or reserve a booking.

**** Please note cheques are only accepted at some hotels. Please check with your chosen hotel before your stay. Cheques should be made payable to Whitbread Group Plc.

Business cheques must be received & banked by the hotel 3 weeks prior to your arrival. Personal cheques are no longer accepted as a method for full payment, only for deposits, they follow the same rules as business cheques.

Do I have to give you my payment card details to confirm my booking?

We'll need your card details to guarantee your room and you will be asked to pay for your stay on arrival. Don’t worry - all details are stored securely and we won't charge you for cancellations, providing they're made before 1pm on the day you're due to arrive.

I secured my booking with my credit/debit card, can I pay with cash on arrival?

Yes, if you wish to pay with cash or Leisure Vouchers on arrival, you must provide a form of identity at check-in, which has a name, address and/or signature, which correspond to that supplied on the registration card.

Accepted documents are:

- Driving licence 
- ID card
- Valid passport
- Police warrant 
- Utility bill/ bank statement (2 separate utility bills must be produced)

If you have any further queries please contact the hotel directly.

Is there a charge for payment by credit card?

If you've booked a Saver rate and you'd like to pay by credit card you'll be charged a fee of £2 to process your payment. 

We won't charge you anything to reserve a room online with your credit card, or for payments made with debit cards. Flex rates do not incur a credit card processing fee.

Can I pay in advance or on arrival?

If you book choose our Saver rate, you will need to pay in advance. If you choose our Flex rate, you can choose to pay in advance or on arrival. 

Why can't I pay on departure?

At Premier Inn you pay for your room on arrival. Paying on arrival means that an early start is never delayed by having to check out before departure.

How do I know that my payment was successful?

A message will be displayed on screen saying that payment has been authorised. You will then receive a confirmation email including a full VAT receipt.

Did you know the easiest way to manage your bookings is with My Premier Inn - why not register today?

Will I receive a receipt?

In most cases you will be given a receipt on checking in. If you pay upfront when making your booking, a full VAT receipt will be included in the email confirmation of your booking.

To keep track of past, present and future Premier Inn bookings, why not register on My Premier Inn?

I've lost the receipt for my stay, how can I get another copy?

Only the Premier Inn hotel that you stayed at can issue you with another receipt. For contact details, please see the hotel’s details page.