Buy Our Bed help

Will my details be passed to any other company?

Hypnos will only pass your details to its home delivery agent.

I have a problem with my Premier Inn bed, what do I do?

Hypnos provides a 5-year guarantee on its Premier Inn beds. This is a 5-year guarantee against any workmanship defect. In order to register any concerns you will need to report the problem direct to the Hypnos customer service team on 0845 5199 695* and have the following available: proof of purchase, including date of purchase and bed size, plus a description of the problem.

Time from date of purchase - Cost of remedial action borne by Hypnos: 

Up to 5 years - 100% plus free delivery to any UK or Eire address 

Please do not contact Premier Inn as Premier Inn is not responsible for the sale or supply of the bed and is unable to assist with any pre or post sales enquiries.

When will the guarantee cease to apply?

The guarantee will cease to apply when the bed is older than 5 years or if Hypnos finds that during the guarantee period any one of the following has occurred: 

  1. The product is found to have been mistreated or damaged
  2. The product has not been maintained in accordance with the bed care instructions supplied - this includes mattresses not being rotated as recommended
  3. A new mattress has been used with an existing, damaged divan base or a divan base that is deemed to be of unsuitable quality
  4. The mattress has been used on a slatted bed frame with slats more than 7.5cm apart.

Who can I contact at Hypnos for more information on my order?

You can email Hypnos at or you can call Hypnos’ dedicated Premier Inn line on 0845 5199 695*. Hypnos’ office hours are 9.00am to 5.00pm Monday to Friday.

*Calls cost 4p a minute from BT landlines. Costs from other carriers may vary and may be higher.