Get in touch

Got a question? You’ll probably find the answer in our FAQsIf you can’t find what you’re looking for, get in touch through the links below.


Want to make a booking?

You’ll find our lowest Saver rates and all our available rooms here at premierinn.com or on our mobile app

To book a Flex rate by phone please call our Central Reservations team on 0871 527 9222.*

Lines are open 8am-8pm Monday to Saturday and 10am-6pm on Sundays.

If you want to make a group booking of five or more rooms, please call our Groups Desk on 0871 527 9253* and we’ll be happy to help.

Lines are open Monday to Friday 08:30 to 17:30.

*Calls cost 13p a minute plus any extra charges from your phone operator.


Already have a booking?

If you need advice or want to discuss an existing Saver rate booking, call us on 0333 003 0025*

Lines are open 8.30am-7pm Monday – Friday, 9am-5pm on Saturdays and 10am-6pm Sundays and bank holidays.

If you want to amend or have a question about an existing Flex rate booking, give us a call on 0333 003 8101.*

Lines are open 8am-8pm Monday to Saturday and 10am-6pm on Sundays.

*Calls are charged at the national rate.


Give us your feedback

Give us your feedback using our online form or write to us at:  Guest Relations, Oakley House, Oakley Road, Luton, LU4 9QH


Contact a hotel

If you have a question about a specific hotel, it’s best to get in touch with the hotel direct. You can find contact details for any hotel using the search box below.


Anything else?

Our office address:

Premier Inn­­
Central Reservations
Oakley House
Oakley Road
Luton
Bedfordshire
LU4 9QH

Our group registered address:

Whitbread Group Plc
Whitbread Court
Houghton Hall Business Park
Porz Avenue
Dunstable
Bedfordshire
LU5 5XE


Careers at Whitbread

We’re always looking for great people. If you’d like to be part of the Whitbread team, please take a look at our vacancies.