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Frequently asked questions

Is there a guide listing all Premier Inn hotels?

Yes - you can pick up a brochure from any of our hotels or download regional versions of our brochure from http://www.premierinn.com/en/why/locations/downloads.htm.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

Do Premier Inn hotels provide luggage room facilities?

Most of our hotels have left luggage facilities, however some don’t. We recommend you check with the Premier Inn direct. You’ll find contact information for each Premier Inn on the hotel details page when you search for a Premier Inn using this app.

Do Premier Inn hotels provide leisure facilities?

As Premier Inn is a budget hotel company, we do not offer leisure facilities onsite, however some of our hotels are located near a leisure centre or similar facility.

What's the earliest I can check in?

Your room will be ready for you from 2pm on the day you're due to arrive.

What's the latest I can check out?

Check-out is by 12 noon on your agreed departure date.

Can I change my arrival time?

Premier Inn hotels are manned 24 hours, this means as long as you have secured your room with a valid credit or debit card, you are able to check in anytime you wish to after 2pm on the day of arrival.

We recommend you contact the hotel direct if you are planning on arriving after 11pm as the reception staff may lock the door for security reasons. For contact details, please see the hotel details page of your chosen hotel.

What will I find in my Premier Inn room?

Every Premier Inn room features:

En-suite bathroom, comfortable double bed with cosy duvet, Remote control TV, Tea and coffee making facilities and a spacious desk area. Irons, hairdryers, and free cot hire are all available on request.

All of our hotels in the UK and Ireland operate a no smoking policy throughout.

Do all the rooms have en-suite bathrooms?

Yes - all Premier Inn rooms have an en-suite bathroom.

How many people do family rooms accommodate?

Most Premier Inns have family rooms that can accommodate a family of up to two adults and two children (aged 15 and under), in a spacious, family sized room. Premier Inn can provide cots at no extra charge.

What is the maximum number of adults that can stay in a room?

Premier Inn doesn’t allow more than two adults to stay in a room. You’ll need to book two rooms or more if you have three or more adults in your party.

At Premier Inn guests aged 16 years and above are classed as adults.

Do rooms have air conditioning?

Not all our hotel rooms have air conditioning. To find out if your chosen Premier Inn hotel has air conditioning, please see the hotel details page of your chosen hotel.

Are hairdryers provided?

Yes. All of our hotels do have hairdryers in the rooms.

Are travel adaptors for electrical devices provided?

Whilst staying in a Premier Inn hotel you may need to bring along a UK travel adapter. Plugs in the UK are 3-pronged and run at 220-240V.

What TV channels can I get at a Premier Inn?

Premier Inns now have Freeview televisions installed with the full range of Freeview channels, subject to regional digital availability. Where Freeview is not available the channels available include: 5 terrestrial channels, CBeebies, BBC News, BBC 3 and ITV 2.

Do all Premier Inn hotels have restaurants?

Yes - for more information on our restaurants, please visit: http://www.premierinn.com/en/why/restaurants.html

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

What time is breakfast served?

Breakfast is served in the restaurant between 7am – 9am on weekdays and from 8am – 10am at weekends and on bank holidays.

At some locations breakfast hours are extended to 6:30am – 10am on weekdays and 7am – 11am on weekends.

How do I book breakfast?

Breakfast can be booked when you book your hotel room using this app. Or if you'd prefer you can book breakfast on arrival at the hotel.
- What does the Premier Inn Breakfast offer for guests with food intolerances?
For more information on the types of breakfast we offer, please visit: http://www.premierinn.com/en/why/breakfasts.html.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.

How much does breakfast cost?

Choose as much as you like with the Premier Inn Breakfast. The Premier Inn Breakfast offers a selection of dishes including grilled back bacon, premium sausages, eggs as you like them, hash browns, Quorn sausages, pan-fried mushrooms, grilled tomatoes, baked beans and more. You’ll also get Twinings tea, chilled fruit juices and unlimited Costa coffee, and have the option of choosing whatever you like from our Continental selection.
 
Our Continental Breakfast offers a lighter selection including beautifully baked pastries and muffins, fruit salad, yoghurts, cereals, granola and porridge.
 
Don’t forget – at Premier Inn children under 16 eat breakfast for free (up to a maximum of two children per adult purchasing a full Premier Inn Breakfast).

What facilities are provided for customers with disabilities?

Most Premier Inn hotels have specially adapted rooms for customers with disabilities. Beds are double to enable easy access.

If there is no specially adapted room available at the hotel of your choice, we will be happy to offer you alternative accommodation at a nearby Premier Inn. If you have difficulty walking, but don’t need a specially adapted room, please feel free to request a room near reception on the ground floor for easy access.

To see our access statement visit: http://www.premierinn.com/en/disabled-access.html.

We recommend you view the Premier Inn website from a PC, Mac or laptop for the best experience.
Need to contact a Premier Inn directly? You’ll find contact details on the hotel details page of your chosen Premier Inn.

Can I bring my pet to a Premier Inn hotel?

Unfortunately, with the exception of assistance dogs, we cannot allow pets in Premier Inn hotels. We apologise for any inconvenience.

Do you have any smoking rooms?

All of our hotels in the UK and Ireland operate a no smoking policy throughout.

Do all Premier Inn hotels have Internet access or WiFi?

Yes, we offer 30 minutes free Wi-Fi access in all of our hotels per day. After the first 30 minutes free access a £3 (€3 in Dublin) rate applies for 24 hrs use.