York City (Blossom St South) hotel

Spend the night here for my daughter's birthday. We booked a family room, 2 adults, 2 kids. The location was great, near the station and walkable to the city centre. The new set up, with no staff at reception leads to absolutely no atmosphere and and a very slow check in as there is only one point for check in. As we made our way to the room (228) there was a faint smell of tobacco everywhere. Open our room, the smell was also detected. As non smokers, this was unacceptable. The room itself was clean but tired. The gaskets around the shower screen were worn and damaged, causing leakage when showering. Plenty of towels available for the 4 of us, but very flat pillows. We slept ok, no real internal noise to talk of however owing to the tobacco smell the room window was left open which led to street noise. I firmly believe that the smell of smoke is due to the fact that there is no visible staff on site to deter that form of antisocial behaviour. We had booked breakfast for the two adults in the party, with children eating for free. We went down to the restaurant at 9am met the first staff member of the stay and found our own table. My wife waited with the kids while I joined a queue to get a coffee. While waiting the one and only self service coffee machine in the restaurant became faulty and needed attention from staff... This led to no coffee available for the now very busy restaurant. As no hot beverage was available, I attended at the juice bar for the kids drinks, however owing to coffee machine being down the jugs were empty and had not been refilled. On to the food... As the restaurant was busy, the food was very slow in coming out. And when it did come out, it was cleared very quickly leading to empty hotplates. My kids were looking forward to pancakes, these were unavailable on the morning of our visit. It later transpired that a staff member had been injured prior to my family and I attending breakfast and had to go to hospital. This led to a staff shortage and lack of food and drinks during the breakfast period. While I am sympathetic to the staff member that was injured or took ill... It's not the problem of the patron, and alternative contingencies should be in place by management to deliver minimum service levels... Especially as the have a sister hotel at Blossom Street north next door. As such I feel we did not get value for money at breakfast as we were had pre-booked our meal at time of booking. My wife and I literally had a couple of breakfast items each and the kids had cereal only. We left very dissatisfied and needed to get a brunch elsewhere after checking out. The check out, was the same as check-in... Soulless. Just leave your room card and go... No staff to complain to. Now the tag line for Premier Inn is ' You know what you get with a Premier Inn' and I have always been very satisfied with premier inn when I have stayed with them previously. In fact my go to hotel is always a Premier Inn for that very reason... You do know what you get with them... However on this occasion I did not get anywhere near the standard of staying that I have previously got. I will definitely not stay at this particular hotel again. I will try other Premier inn hotels. However I am concerned that their standards may be slipping and may have to take my custom elsewhere. Not a good stay.

Good service staff very good would recommend this hotel you do need to go the the premier inn blossom street south for meals but it is so close you barely notice it. Rooms ok alittle dusty but again all great. Everyone is very welcoming and so close to the city over the bridge it has been a wonderful experience never been in a premier inn before would come again.

The hotel was very clean and the staff friendly and inviting. It was disappointing that the restaurant and bar was closed and feel that this should be reviewed as we also stay at Premier Inn in Whitstable which also has the restaurant and bar closed. We were provided with complementary food and drink items at breakfast which was good. Overall for comfort and quality Premier Inns cannot be beaten on price

Advertised free breakfast. Non available due to non delivery!!! Air conditioning only to 19 degrees and kept stopping

Lovely staff and they help us with every need.. basic rooms but with nice for the price. Very central