York City (Blossom St South) hotel

We have stayed here a few times and the hotel is looking run down. It does need a refurb. Marks in the room, the carpet in the lobby looks run down. The breakfast in the restaurant was good, but for dinner the restaurant was appaling. The restaurant was not busy, and we waited nearly 2 hours for our meal. There was 7 of us 4 with lactose intolerance. Drinks took a while to come when we first ordered, when asked about our meal, first time we got told one chef, O.K but restaurant was not busy, there were only 2 other groups in there. Second time of asking they blamed the allergies, which was totally unacceptable. When we did get our meals, it was really late. Will not be going there for an evening meal again

I booked this Premier Inn expecting the usual reliable standard, but unfortunately this stay fell well below what I had experienced previously. From the moment we arrived, it was clear things were not as advertised. The hotel entrance shown on the booking confirmation and website images no longer exists, and we had to navigate through what appeared to be a goods or service yard to locate reception. This was not a welcoming start and created immediate confusion. Our room also did not match the description or photographs used at the point of booking. There was a clear gap where a sofa bed or seating area should have been, giving the impression we had been allocated a room that was missing promised amenities. In addition, one of the USB charging ports next to the bed was damaged beyond use, and the port on the other side was also loose and deteriorating. The shower was weak with poor pressure, and the curtains were so poorly fitted that light streamed in throughout the night, making it difficult to sleep. The biggest disappointment was the complete lack of housekeeping. We left the room on Saturday morning expecting it to be serviced during the day – as would be standard for any two-night hotel stay. When we returned in the early evening, nothing had been done: no clean towels, no fresh cups, no replenished tea or coffee, and no tidying. I went to reception at 4pm to query this and was informed, for the first time, that rooms were only cleaned on request. This had not been communicated at booking, check-in, or in the room. I made a request there and then for the room to be serviced. I was told that if we were leaving again that evening, housekeeping would attend to it while we were out. We confirmed that we would be going out again at 6pm. When we left, we informed reception a second time, but the staff member on duty seemed unaware of the earlier conversation and simply noted it again. When we returned later that night, once again, nothing at all had been done. Two requests were made, and both were ignored. Overall, this stay was far below Premier Inn’s usually dependable standard. The misleading entrance, the room not being as advertised, the poor facilities and the complete failure of housekeeping – even after multiple requests – made this a deeply disappointing experience. I left feeling that the basic principles of guest care and value for money had been entirely overlooked. I would urge Premier Inn to review standards at this location as what is currently being delivered does not reflect the brand’s reputation.

Stayed in Blossom Street south Hotel for 2 nights when we got there was no staff at the check in, finally after a couple minutes after check in time a staff member shows up and tell us our room wasn't ready even after being floor 1 and it being 20 minutes past check in time. When we finally go to our room it was so dirty even after being checked over and over. In the evening when we go to go for dinner no one shows up for 10 minutes to take us to a seat. This happened even the next day for breakfast and dinner. Overall I do not recommend this hotel next time trying the travelodge down the road

There are not many positives I can note for this hotel, however I will say that the staff are brilliant. All but one person I encountered on my 3 week stay were lovely, kind, and did their best to be helpful. That is where the positives end. First of all, the car park is not owned by Premier Inn, so if you are travelling for business be mindful that parking generally won't be included. The parking charges are £15 per night - but rather than run from when you arrive until when you leave, this is from 12noon to 12 noon - so arrival in the car park at 11:45am on a Monday and leaving at 10am on a Tuesday (less than 24 hours) will incur a 2-day charge (at £30). The hotel restaurant is actually shocking. While the food is edible, you couldn't go much further than that. It's basically ready meals and microwaved options - you'd probably eat better at Wetherspoons. There's limited to no provision for allergies, and I'm yet to visit the restaurant and it take less than 90 minutes even when eating alone. On average, time from arrival to order being taken is 25 minutes, and time from arrival to delivery of a main or starter is around 60 minutes. The wifi and phone signal in the hotel is shocking. The wifi is so slow it took 17 minutes to load the speed test website which shoed less than 1mbps download speed. The phone signal seems to be a 'dead zone' and download speeds on 5G were around 20-40mbps - though none of the 3 different rooms I stayed in actually had any sufficient mobile data signal at all - I spent a lot of time sat in corridors downloading what I needed to. There is also no phone signal in the restaurant and the wifi isn't any faster there. The restaurant is held in the Blossom Street south building where they have ultimate wifi, which I'm assured is faster. However despite on two occasions being promised access to this network while in the restaurant, it never materialised because Blossom Street North does not use it. The cleanliness of the rooms varies. The first two rooms I stayed in were fairly pleasant - standard Premier Inn fare, though there were bits of rubbish stuffed down the back of the headboard in one room. The final room I stayed in was awful. The pain was chipping off all the skirting boards, the toilet took 3 flushes to actually flush, mould on all the times, dust and dirt all over the walls, the lights were practically falling off the wall. To be honest I'd encountered so many issues across my 3 weeks generally that I just accepted this and made do because I couldn't handle the hassle of yet another thing not having a resolution. As I've already said though, the staff have been wonderful and made every effort where they can to adapt and improve things. I would personally never consider ever returning here, and if you do have to stay here, I would avoid the restaurant.

We've stayed here a few times over the years due to its good location. The room was clean and the beds very comfortable. It was good to have a walk in shower with a glass screen which is a vast improvement on the old over the bath showers with a shower curtain. Hand soap and shower gel were provided. Rooms are only cleaned on request now which suited us as we prefer to come and go as we please rather than having to navigate around cleaning times. You can help yourself to top up beverages and milk at reception and request clean towels when required. The staff were all very pleasant and friendly. Our only gripe during our stay was when using the bar on the ground floor. After a long day walking around York, we decided to end the day with a glass of wine. The large bar area was virtually empty with maybe two other tables occupied. My husband went to the bar to order and was told they only had ONE wine glass.... in a bar...... seriously? Not the end of the world but bizarre.