
07 Jul 2026
"Theatre break for 2"
Handy for the railway station and city centre. Lovely, comfortable room and bed. Really nice staff. Tea and coffee making facilities in room. There was a shower and a bath.

30 Jun 2026
e1mike
Bedford, United Kingdom
"A pleasant stay"
restaurant staff both in the evening and at breakfast , although very busy found time to smile and be pleasant/helpful. shout out to Tracy who was in reception offering assistance on arrival and in the restaurant in the evening giving 5 star service. although my room was overlooking the station surprisingly there was not any noise in the room and had an excellent nights sleep. 3rd June 2026.

28 Jun 2026
"Service with a smile"
Jade the lady working in the breakfast/dinner area was lovely,very helpful,made you feel really at home and super fast service....overall a lovely lady

26 Jun 2026
"Perfect location to get about"
This hotel is not perfect but the location, price and staff make it a perfect place to stay. The staff )especially Jade) well jolly and fun to interact with. Nothing was too difficult for them and the stay was everything we needed.

23 Jun 2026
"Inconsistent reception ... felt uneasy."
Stayed a week for a reset. The room was clean and comfortable, and I felt very secure with the keycard system. However, the check-in experience let it down. There was no greeting, no check if I needed breakfast or parking, and it felt cold and transactional. I was also asked why I was staying, which felt unnecessary and intrusive — I’d paid for the room and was being respectful of other guests, so that question wasn’t appropriate.
What made it worse was reception switching to a different language while discussing guests at the desk — it made the whole experience feel unwelcoming and unprofessional. The room itself also felt like it hadn’t been updated to the same standard as newer Premier Inn rooms I’ve stayed in, with no USB sockets and older tech.
That said, Kelly on reception was brilliant. Friendly, helpful, and genuinely didn’t judge — she just saw me for who I was and we had a good chat outside. She was the nicest person I met there, and interactions like that make a real difference.
It’s basic hospitality to make guests feel at ease, not uneasy. A 3-star for me — fine room, but the service and consistency need work.
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