Wolverhampton City Centre hotel

What a lovely warm welcome from Leon lovely young man remebered us from our last visit so helpful ...always stay when in wolves by train station near shops

Lovely environment, enjoyed my stay. Jade one of staffs was kind and helpful with the orders at the restaurant as well.

Location is good not far from station just a 5 minute walk. Atmosphere is quiet The room is okay size but I’m not happy as there has been flies and moths coming through the air vents and I’ve not been able to sleep at night. The service in premier inn was poor. When I checked in the two ladies at the front desk were very rude and would roll their eyes and mutter to eachother. They made me feel uncomfortable and I’m not sure if this was racially motivated as I was brown and I wear a headscarf.

I must say my stay was quite the experience and I credit that all to the staff who assisted me throughout. Both Courtney & Aditya went above and beyond to help, especially as I am a disabled individual and attended the establishment alone. They deserve a raise at the very least for the customer service provided and I recommend others to stay if they are considering visiting Wolverhampton!

Absolutely Shocking Experience – Never Again I am extremely disappointed with my stay at Premier Inn Wolverhampton. This was genuinely one of the worst hotel experiences I have had. At 23:35 on 8 August 2026, children were repeatedly running up and down the corridors, going from room to room and making an unacceptable amount of noise. When this was raised with staff, they were completely unhelpful. They appeared either unable or unwilling to address the situation or ask the guests responsible to show some consideration for everyone else trying to sleep. What exactly are paying guests supposed to do? Accept children running around hotel corridors approaching midnight while staff simply stand by and do nothing? The room itself was reasonably tidy, but the bathroom was another matter. It was untidy and had an unpleasant smell, which only added to an already poor experience. I understand that hotel staff cannot control every guest’s behaviour, but they absolutely can respond appropriately when unacceptable behaviour is reported. There seemed to be no meaningful attempt to manage the situation, no reassurance and no concern for the people whose stay was being ruined. Completely shocking customer service and an awful night’s stay. I have used Premier Inn expecting a basic but comfortable and professionally managed hotel. After this experience, I have absolutely no confidence in that whatsoever. I will not be using Premier Inn again. Frankly, after this experience, I’d rather sleep on the streets than pay to stay here again. 1 star, and even that feels generous.