Thurrock West hotel

Disappointing at best. A long wait at check in, and no pre-check in machines working. Confusion over the meal deal which meant the process took longer than it should and I was left feeling that I was being inconvenient. Prebooking evening meal was essential, told to come back an hour later as there was no room despite a multitude of empty tables. Items on the menu no longer available when we eventually ordered. The wait for the food and drinks to arrive was too long. The above was simply due to minimal staff. To add insult the room was absolutely freezing and the WiFi is dreadful.

I had an amazing experience, the staff are very helpful and properly trained. The hotel are very clean and tidy. The room was worm and very clean. I will come back for sure. I really recomand this hotel.

I had a very good experience at Premier Inn Thurrock West. Me and my family really enjoyed the food and the service was amazing. There were no issues with checking in and out. The room was also very clean and tidy. Definitely will be back again!

Receptionist was perfect! The remote in the room didn’t work, lady on reception tried to rectify but tv was an issue as would not connect to any remote. We were then moved to another room, which was an inconvenience but greatly appreciated. We booked dinner. Went down for the allotted time. Was sat down with little greeting. Neglected for 30-40 minutes despite people being sat down next to us (after us), their order was then taken and again we hadn’t even been asked if we wanted drinks. This happened again so we decided to get up and leave. Spoke to the lovely lady at reception who apologised profusely and offered a complimentary drink. We declined as we didn’t want to sit in and wait any longer but appreciated the gesture. Unhappy with the neglect from wait staff, despite there being at least 3 people waiting. The restaurant was not busy. The following morning I went down about half nine and asked what time breakfast close and was bluntly told 10, followed by an eye roll. I wouldn’t have gone it at this time because it would have created work for the staff working that morning going to eat so close to the closing time of breakfast. I didn’t appreciate the eye roll and attitude.

Friendly Staff and quiet location and not far away from shopping mall and close to the motorway. Price for 2 night was very good. Meal was decent and cooked to satisfaction. Kitchen staff were pleasant look happy. Spacious and clean rooms. Good and clear communication / instruction and proper signpost about parking charges.