Stafford North (Hurricane) hotel

I had to move in as there was work being done in the flats where I live, I arrived 12th October, there was one seat in the room which was badly marked on the seat so could not use it but that was the only seat in the room so it was very uncomfortable to have to sit on the bed to watch TV. On the Friday i had to ask reception if we could have some clean towels and the room cleaned as it had not been touched all week, when I arrived back in the Saturday evening the room had not been touched and there was no clean towels either. I will not stop in another premier inn again as I think this is not good enough.

This was the most expensive premier inn I have ever paid . It was over £150 a night. The classic bike show was on at stafford and the location was good however if I had known I was going to stay at faulty towers I would have rather booked elsewhere and traveled further. The toilet seat was broken and there was no aircon ...the window only opened about 6 inches and most of the staff miserable . The hotel looked like a building site and the restaurant was shut . For the inconvenience I was offered a very very poor takeaway breakfast which never arrived the first morning and the second morning it was there but not worth having. Complained and still waiting for a partial refund of £80

Good sleep and good location, Breakfast good but not replenished when options used,Also Adjoining pub for food in the daytime the shire horse was expensive .

Had a great experience here, did have an issue with the room, but when we approached the friendly staff we were quickly and professionally dealt with, and offered a new room. All the staff were great, especially on the Tuesday morning, despite being late down to breakfast we were looked after by the wonderful Paula (chef), Jayne, Tash, and Jord. Nothing was too much trouble. Will definitely stay again. Thanks!

We always stay at the Hurricane Hotel to break the journey when we come back down from visiting my elderly Mother in Lancashire, so we have stayed a few times now. We often joke that we have to walk miles to our room as it is normally at the far end of the building. Not this time though... We were in room 102 which is on the first floor directly above reception and opposite the door to the lift. So we had constant banging noises from the doors (not loud, just irritating and disturbing) throughout the night (even in the early hours of the morning). This was a disappointment as 99 times out of 100 we always have a great stay at Premier Inns. I shall just remember to ask for a room away from the reception area next time we stay. The guest(s) in the room above must not have got their allotted steps in for that particular day as they were constantly pacing up and down the room! (Not that the hotel is responsible for this issue.)