Rochester hotel

room was very clean and comfortable and the staff were exceptional, so friendly and helpful-breakfast was lovely, will definitely return.

The hotel is a typical Premier Inn. Decent location with a couple places to eat & drink within walking distance. Rooms are comfortable enough with good beds and a decent shower. The thing that makes this Premier Inn stand out from the others is the staff. I've been staying here for the last three months whilst working in the area and each and every member of staff have been lovely. Taking time to ask how my day has been and generally going out of their way to make my stay a little more comfortable. Nothing has been too much trouble and any problems have been solved with a smile.

After several hundred miles driving from Scotland to Kent, we were relieved to arrive for a five night holiday, exhausted. Parking facilities were good. However, second in the queue at 3pm check-in, we were aghast to be "welcomed" by the reception woman barking at us "surname?" No smile or greeting whatsoever. She did the same with the folk in front of us and behind too. The trainee beside her saw my incredulous expression and was obviously embarrassed. The Premier Plus room was as we expected, very comfortable and the location was perfect for our needs. We didn't dine in the restaurant due to obvious staff shortages and poor reviews but loved the excellent Turkish restaurant across the road. We didn't see any staff at the reception in the five days after our arrival, it was permanently vacant. This horrible reception experience vexed me for the whole stay as a smile and manners cost nothing and are so important. The room service ladies were friendly and helpful. I hope to return to Kent sometime, my birthplace, to resume ancestral research but wouldn't risk this Premier Inn again. Shame..

Stayed for 2 nights Fri & Sat , came down to bring my sister down to visit her grandaughter, Can only say from arriving to leaving we felt really comfortable, the room was standard Premier Inn, everything you expect, one small point A/C only goes down to 19 so found it a bit warm, But i am always warm anyway. From checking in we found All Staff absolutely Brilliant from the lady who checked us in to all the ones who served us in the bar and at breakfast and the Housekeeping ladies you are a credit to the company. Thank You for making our stay so good.

We stayed here for one night to break up the journey down to leshuttle from leeds. It was in a nice location - we went for a walk along the estuary after breakfast. The room was nice and had everything we needed. Free parking was handy. Breakfast was lovely.