Rochester hotel

I chose this Premier Inn as it looked modern and was close to Brands Hatch which I was visiting. Although the hotel looks modern the rooms were quite sparsely furnished and I found the sound proofing very poor, I was kept awake by the sound of other guests in the room above and the door to the corridor which slammed shut. In the morning I found there was also no hot water in the shower, only in the sink but at least that woke me up after a poor nights sleep!!! Premier Inn refused any compensation as I hadn’t reported to fault at the time but I wasn’t going to stand in reception in a towel at 6:30am waiting for a member of staff when the whole point of choosing that hotel was so I could get to the race track early. A very disappointing stay!!!

Lovely Room, but Let Down by Poor Breakfast Service and Cleanliness We stayed at the Premier Inn for one night while attending a christening. Unfortunately, although there were some positives, the overall experience was rather disappointing. Parking was straightforward, with plenty of available spaces, which was a good start. However, the self-service check-in was frustrating. The system repeatedly refused to accept some of the information we entered, leaving us going around in circles trying to complete the process. To make matters worse, there were no staff members readily available to assist. The room itself was excellent. We had upgraded to a Premier Plus room, and I’m really pleased we paid the difference. It was warm, cosy, comfortable and spotlessly clean. The bathroom was equally pleasant, and we couldn’t fault the accommodation itself. Unfortunately, the same couldn’t be said for the communal areas. The corridors and lift were noticeably dirty, with carpets that appeared not to have been vacuumed for several days. There were also numerous stains throughout the corridor carpets, which gave the hotel a rather neglected appearance. Breakfast was by far the biggest disappointment of our stay. Although the breakfast check-in process was excellent, things quickly went downhill. The hot buffet lacked variety, and food replenishments were painfully slow. By the time missing items were brought out, the food already on our plates was getting cold. Meanwhile, queues continued to build, with little apparent organisation or urgency from the staff. What made matters worse was the complete lack of customer service. When a member of staff was asked about the situation, her response was essentially that it wasn’t her job. She appeared thoroughly unhappy and uninterested, creating a very negative atmosphere. Unfortunately, her attitude really spoiled what should have been an enjoyable breakfast experience. It’s a shame because the room itself was genuinely lovely, and we had a very comfortable night’s sleep. However, the poor upkeep of the communal areas, frustrating check-in process and particularly disappointing breakfast service really let the hotel down. Would I stay again? Possibly, but Premier Inn would no longer be my first choice. Based on this experience, I’d be more inclined to consider a Holiday Inn for my next stay. A good night’s accommodation, unfortunately overshadowed by poor service and a disappointing breakfast.

The location is great for M2 and Rochester. There is a McDonalds across from the car park and there will be a Turkish restaurant soon to open it looks like. There is a Hollywood Bowl nearby too. I was there with children and our room was very comfortable. The room we were first given was not made up so we had to move rooms straight away. There were three of us and only two cups, so perhaps ask for more cups at reception. Other than that the room was all we needed. Restaurant needs more staff as we waited ages for our food and the really lovely staff were over-worked. Food was good value.

Not bad not the best g ood could do with a good clean very noisy at night 24 hr mac Donald's over the road boy races going around day staff not very helpful evening staff very good

Lovely premium plus room. Excellent staff at breakfast, extremely friendly and helpful.