Preston East hotel

The hotel has sited an Amazon parcel collection point locker just outside of reception which constantly beeps non-stop. If you are given a room at the front of the hotel near reception you will be unable to have your window open due to the constant beeping. I raised the issue with reception in the evening and the following morning and was advised by each team member that a number of guests have raised the issue and that I should raise a complaint. Having raised the issue with Guest Relations they have attempted to shirk all responsibility as the noise is external yet it is they who have agreed the contract with Amazon and sited the parcel collection point lockers in this position. I have asked they include this fact in the website description of this hotel, Guest Relations have advised 'Any decisions regarding website content and property information sit with the appropriate internal departments and will be considered as part of that review process' I will check frequently to ensure this is updated and if not will repeat this review until resolved

Pop in for a drink and relax every now and again. Absolutely delightful staff who strive to do their very best even at busy times . Thank you for your service team 👍

We had a lovely stay at the Preston Premier Inn. The room was very clean, the beds were really comfortable, and we appreciated having two fans in the room, which made it much more comfortable in the warm weather. The restaurant staff were all lovely, friendly, and welcoming throughout our visit. The food was okay—not the best we’ve had, but perfectly acceptable. Overall, it was a pleasant stay, and we’d happily stay here again.

My room was a new one. Stayed here multiple times. Since the refurbishment it has taken a huge dive. Room 304. Very difficult sleep. After two minutes of entering the room the extractor kicks in without switching the bathroom lights on. It never switched itself off.. The restaurant staff have absolutely no idea what they are doing. Bringing me starters and main meals when they haven't even taken my order. Then bringing my starter and mains at the same time. The quality of the cooked food isnt the best. I decided to try the Gammon. Big mistake peas were very dry. The egg was like rubber. Like something ypu would buy from a Joke Shop. You can see how much of my meal I left as it was terribly cooked.

The room was the upgraded type and had no hairdryer, it was also much smaller than the norm. Staff were unable to source an hairdryer until the following morning. Breakfast and dinner were served in The Social which is a dirty canteen. Not enough staff, tables left with used plates and when lifted not cleaned. Coffee and food were not replenished at breakfast and until what looked like a manager came in, simply not enough staff on. I would avoid this one if you are looking to eat without having to drive elsewhere.