London Hanger Lane hotel

I stayed at the Premier Inn Hanger Lane Hotel for 7 nights and unfortunately this was the worst hotel experience I have had. After a 4.5-hour journey, we arrived exhausted and were greeted at reception by Rexi, who was rude, unwelcoming, and unhelpful. No information was provided about the hotel facilities, breakfast, or directions to our room. There was also an unnecessary disagreement regarding parking charges, which made no sense considering I also work for Premier Inn at another site. I had booked interconnecting rooms, but the sofa beds were blocking the connecting doors, meaning me and my husband had to move heavy furniture ourselves just to access the rooms properly. When I later asked for the manager’s details regarding the parking issue, the same receptionist refused to provide them and responded arrogantly, saying I could “speak to the manager tomorrow morning when he comes in wearing a suit.” Completely unprofessional. The only positive experience was with duty manager Lola, who was understanding and apologetic about the issues we faced. As I am pregnant and travelling with an 8-month-old baby, I explained that I needed to take breakfast to my room due to managing my baby, checking my blood sugar levels as I have GD, taking medication, and pregnancy needs. Lola said this should be fine, but the next morning another staff member rudely refused to allow it, despite me paying for unlimited breakfast. I was left feeling embarrassed, unsupported, and extremely upset. Having my room cleaned was also disappointing. I was initially told my room would not be cleaned because I “hadn’t stayed long enough yet,” despite travelling with an infant and needing bins emptied, towels changed, and basic hygiene maintained. Throughout the stay, multiple staff members were rude, dismissive, and lacked basic customer service skills. I repeatedly tried to speak to the hotel manager but was constantly told to “come back tomorrow morning when he will be in.” I am genuinely disappointed and disgusted by how my family and I were treated during this stay. I would not recommend this hotel to anyone. I have worked for Premier Inn for 5 years, and after being treated like this, I find the whole experience absolutely disgusting. The staff at this hotel clearly need proper customer service training again.

A huge thank you to Indu at Premier Inn Hanger Lane for her exceptional help and support throughout our stay. She was always friendly, professional, and willing to go the extra mile to ensure everything was perfect. Her outstanding customer service made our experience truly memorable. Premier Inn is fortunate to have such a dedicated and caring team member.

Very nice the lady was lovely Indu

Staff haven’t got a clue, for those who stayed 30/05/26 if you had an encounter with the rude female night manager that didn’t give a hoot about people’s complaints you’ll know what I am saying! She should not be in hospitality. We didn’t have a specific complaint but it was certainly something spectating the 85% of the guests that did! Waited 25 minutes for the loud reception call button to be turned off as she could not be bothered to help the only 2 staff on. Waited 15+ minutes at the bar to get a drink. Made to feel uncomfortable, lacking in a welcoming atmosphere.

It was a last-minute decision to go to London so we booked the Premier Inn and I have to say it was the best Premier Inn we have stayed in in London. We was greeted very warmly by a member of staff she couldn’t do enough for us. She took us to our room and was very attentive. My husband took a photo of us. The subway was literally five minutes away from the hotel so that was a plus also the room was lovely and spacious and very clean. I would definitely go back there if ever I go to London. I cannot praise this hotel. I highly recommend it.