Kettering hotel

Very basic hotel that is in desperate need of updating. Two people on reception, one of which is a trainee. Slow service. Room wasn't clean and linen was of poor quality. No cooked breakfast available only a small continental. Our booking was competed over the phone but on arrival at the hotel we had to wait half an hour for the receptionist to put the twin beds in there and make the beds. Not impressed with this hotel. Not sure if it is also going to be closing soon.

This hotel should look at a way of cooling the rooms during the current heatwave. There was no aircon, just a fan which was useless. It was so hot it was difficult to breathe. Unbearable!! We ended up trying to cool down under a cold shower. You can't expect people to sleep in these rooms. It must be a health and safety issue, especially for older people like ourselves. We checked in after midnight in the early hours of Saturday morning due to having a puncture and not being able to travel the 80 miles home. Although the website accepted our Friday night stay, the receptionist insisted we would need to wait until 3pm as it was a Saturday booking. Eventually he relented and changed the date. However, we were still charged the Saturday night rate which is double the Friday night.

I stay in hotels frequently for work and as the advert says "you know what you're getting with a Premier Inn". This one has a handy location, plenty of parking, and top-tier staff. It's my go-to when I'm in the Kettering area.

Very friendly, professional and helpful staff, especially the ladies at reception, who were extremely helpful and accommodating to the guests. I highly recommend this place to everyone.

I had a really great stay at this hotel, and I want to say a big thank you to Inga at reception. She was incredibly kind, welcoming, and always happy to help. Her positive attitude and excellent service made my stay even better. Thank you, Inga—you’re amazing!