Gillingham Business Park hotel

Far to few staff. One (very good) staff behind the bar. I expect only one cook. Evening meal of the chicken curry was slow delivered (many other were complaining). Chicken curry was really curry soup, and tastes OK, but unappetizing.

Room was ok but as it was just above reception you coukd hear all the noise of people gathering outside to chat at a late hour and i even asked reception to have a word nothing was done and as windows are so old they dont shut properly. I didn't sleep properly for the 3 nights I was there. A very noisy hotel as in a busy roundabout so if you want quiet this hotel is not for you

Restaurant is on it knees, only opens after 5pm for guests only, staff moral is in the floor, feel sorry for them as they are on bare minimum levels of staff. Don’t think the loos has been cleaned properly Rooms are average, all a little tired

My sister who is disabled stays here regularly. I too am disabled but when we decided to spend an afternoon together in the bar, it was closed and we had to wait till 5pm until it opened. The receptionist curtly informed us that there had been alot of changes with restaurants closing and had I not seen the news. Well no I hadn't. So we had limited hours together as we were told guests of guests could not eat. I guess youll be losing alot of money then cos loads of locals used to come and eat. We were advised to go to another pub, which although was close, I was unable to walk to (Id already paid a tenner for a taxi) and the other pub had limited level access inside and was a noisy sports pub. So this means my sister and I can only enjoy a meal together if we go elsewhere. Totally ridiculous. Looks like you're all geared up for the guests but not the family they've come to see.

Overnight stay en route. Hotel itself was ok for one night, clean and comfortable. However the restaurant was very lacking. Staff were few and far between although tables were kept clean but the floors were littered with food around the tables. The menu was also lacking, I ordered fish and chips to be told there’s no fish due to delivery problems. I understand Premier Inn is undergoing a huge change as far as the restaurants are concerned so they need to alter the menus accordingly. Breakfast was ok but as is normal for P Inns, the eggs seem to have been sat there for hours, they were solid. I asked for two fresh ones and was very quickly given those from the kitchen. There was no fresh fruit salad, someone else also questioned this. The restaurant itself was dark and dreary despite it being a bright sunny day. Just think the whole company needs a freshen up otherwise it’s going to drop to the standards of other budget hotels.