Chippenham hotel

Booked a 2 night stay in August for an event over the weekend. We initially had a family room booked for two adults and one child. On check-in the heat in the room was DIABOLICAL. We were in a ground floor room at the front of the hotel and the heat in the room was 29.5 degrees C. This rose to 30.5 overnight when temps outside were 18 degrees. The standard rooms at this hotel do not have air-con so they provide a fan, however it's VERY noisy and was like sleeping next to a helicopter overnight. The windows only open a fraction so no hot air escaped overnight even with the windows open. To top it off, the toilet was leaking too. The saving grace at this hotel were the staff. I ended up going down to reception at 3am very overheated and the night reception staff member was absolutely lovely and looked into other available rooms for us, but said we'd need to wait for housekeeping to come on shift to sort it fully. I went back down at 7am and the morning staff were then able to move us to a Premier Plus room and even arranged to move a mattress into the room for us (which isn't the norm/standard in the premier plus rooms so I really appreciated it). Our second night was infinitely better than the first and I would highly recommend anyone staying at this hotel in the summer months - and especially during heatwaves - just save yourself the aggro and book a Premier Plus room for the air-conditioning alone, plus having a fridge to put drinks in was great. However if you're travelling with children bear in mind Premier Plus isn't available for family rooms at this hotel and I'd recommend booking elsewhere. Overall I'd rate our first night as a 1/5 and our second night as 4/5.

Check in staff were friendly. Bathroom was mouldy - when you pressed the soap dispenser mouldy water splashed on the wall. Shower head was grim - so much so that I wouldnt use it. Bedsheet was stained. We've used premier inns all over the country for years and never had an issue, but I would avoid this one if you can.

A pretty average stay. Staff were friendly and polite, got us checked in and registered for parking with minimal fuss, all good in this regard! Room was large enough, very comfy bed, standard fare for premier Inn. Cleanliness wasn't great, the rooms and corridors are showing wear and tear, due a revamp. Bathroom in particular was a bit grotty and the extractor fan ran quite loudly. Fine with door closed though. Noise was a big issue with our stay, the wing that we were on was facing the main road, and the walls/ceilings seemed to be paper-thin. This premier Inn didn't have air conditioning, only a (pretty decent) electric fan was provided on the desk, as such we had to keep the windows open at night to keep from stewing alive, and were serenaded by wannabe racers until the early hours of the morning. Great stuff. The thin ceilings were appreciated, since we felt like we'd won free tickets to the elephant ballet once our upstairs neighbour showed up with their troupe. The hallways weren't much better, seemingly designed to amplify every footstep and bump. Tired carpets here also in dire need of a revamp. In fairness, a lot of these problems are baked into the property itself, so I don't expect that there's much that can be done to solve them. These are still things that visitors might want to know about, though.

Never go here when it is hot. There is no aircon. There is a fan but..... The worst night I ever spent in a hotel.

The Premier Inn in Chippenham is ideally situated just off of the M4 corridor and my visits in the past have been most comfortable and enjoyable. I’ve found that the rooms have always been very clean and ordered, and present a classic Premier Inn welcome. This time, however, my allocated rooms bathroom extractor fan made the most appalling noise, an LED ceiling light over the bath/shower gave an accompanying disco angle to the experience! Additionally, the crystal low level bathroom night light wasn’t working, and to cap it all, when adjusting the rain shower fitment spray angle, if fell off on my head ! This was a most unusual series of issues to me, so I reported the matter in full at the reception, and was promised that someone was due on site and would address the problem that day ( Sunday 21st June 2026). Sadly that didn’t happen, for a variety of frustrating although understandable reasons. Monday 22nd, however, found a young man called Cory on reception that morning, whom I spoke to after having breakfast. For the information of fellow users of Premier Inns, I gleaned from enquiries, that any faults or room issues reported to reception should cause an entry to be made at the top of the room page, and should be handed over to the next shift reception staff, if not resolved that day. Cory immediately took on the responsibility of getting the room sorted out asap, and asked if he could accompany me back to the room, as he had a spare night light in reception , and could replace that immediately. He noted the fan noise, and explained that it was one of the remaining first generation extractors which were being replaced asap, as the bearings were drying out, but it was simply a case of fitting the maintenance in around room availability. He had found a spare shower rain head and immediately replaced it , and adjusted the fan speed to reduce the noise factor. Cory displayed to me the perfect way to deal with a customers complaint about room electrical issues. He has to arrange for an electrician to perform some tasks, but bulb replacement can be effected immediately, and he displayed the same conscientiousness that I employed in my police career, to help people and fly the flag. He is certainly someone that management need to be thankful for, as he single-handedly turned my disappointment into a pleasure of having someone who really cared, looking after me. That’s extremely ambassadorial for Premier Inns, hands on, sensible, practical solving of everyday issues. Management, please recognise this, and ensure Cory’s efforts are acknowledged. Thank you.