Belfast Titanic Quarter hotel

A great hotel in the Titanic Quarter. I came to the Premiere Inn for a wedding in the Titanic Quarter . The hotel looked great at first sight. All the staff were helpful and friendly. We got to our room and I was very satisfied . It was very clean and comfortable. I slept very well. The breakfast was very good and very reasonable. I have to make a special mention to the lady who was on duty on reception , on Saturday and Sunday 27 & 28th of September. I’m so sorry I didn’t get her name, but what an asset she is to your business. She was reception she also helped out in dining room. Premier Inn thank you for making my Belfast stay so special

Taking my Brother and Mother on a trip to visit Titanic Belfast we booked 3 Premier Plus Rooms, for 2 nights at the property. All our rooms overlooked the marina area and provided a lovely view. I had previously stayed at the Titanic Hotel and I can honestly say the Premier Inn TQ was simply superior in terms of comfort, friendliness and value. All the staff we encountered were friendly and engaging throughout our stay and happily fixed any little issues we had, such as the wifi. The premier plus rooms give you all the little luxuries; from upgraded furnishings to posh coffee and choccies! There are also additional teas, milk etc readily available at reception. The room were wonderfully quiet, comfortable and we all slept so soundly. Obviously the property is situated away from the city centre but there are buses nearby, though we had no problems in getting a taxi or Uber. For the price we paid and the service we received we cannot recommend highly enough!

We were pleasantly surprised by our first Premier Inn experience. The hotel was new and clean, breakfast was good. The staff was very friendly, we enjoyed meeting Ruth at breakfast. Location is great for Titanic and the arena but lacks restaurants in the area.

Great location, which is about all it has going for it. We arrived mid-afternoon & it took 3! staff to work the computer to book us in. 1 staff member was rude & grumpy. Only 1 HDMI socket in the room. The hairdryer kept flicking off & on, so electrically unsafe. So glad we only stayed one night. The only shining light was Ruth on breakfast desk, a delightful lady & deserves a raise. Avoid this hotel.

Upon checking in I discovered that my bedsheets were dirty, however it was midnight and I was aware that there would likely only be one staff member on for the hotel so I slept without any bedsheets on my first night as I felt it was unlikely they would be able to help me in the middle of the night. The next day I informed a member of staff at reception that my bedsheets were dirty, her first suggestion was that she provided me the bedsheets and I change the bed myself, which I refused, asking a guest to change their own bedsheets is ridiculous when they’ve paid hundreds of pounds to be there. Her second suggestion was that as I was checking out the next day the sheet could simply be done then after my checkout, I informed her that I was not sleeping on dirty sheets for my entire stay. I informed her I was going out for the day and that they had plenty time to change my sheets before I returned. When I arrived back into my hotel room, I discovered my sheets had not been changed and were still dirty. I then had to go back downstairs and find a manager as the reception was unmanned. He gave me many excuses that staff had not been trained on housekeeping and that they were very shortstaffed and very busy. And that somebody would be up soon to change the sheets however as this was now 1130 at night and I desired to get to my bed, I insisted that it was done immediately. I came up with him to my room and watched him change my bedsheets, the entire time he made excuses that the hotel was shortstaffed and that nobody had been trained on housekeeping, why was the hotel left like this? He also complained to me that he changes the bedsheets at home therefore hates making beds. Why he felt the need to tell me about his personal life I have no idea. I also informed the manager that my TV was broken which he was able to fix. Why, when I have paid £370 to be there, am I being given a room with a broken TV and dirty sheets? And why should I have to argue with several staff to get these issues rectified?