Aldershot hotel

Great place to stay very quiet had a great sleep Just got to sort out TV connection as it took to long for the channels to load properly But apart from that everything else was fantastic The staff are a credit to the company 👏

Bozena was extremely helpful in meeting my requests. I had called prior to my arrival and requested my room type be changed if any cancellations received as I did not want a wet room. Bozena kept an eye and changed the room for me as soon as a cancellation became available which made me a very happy customer. A big shout out to Bozena

The block we stayed in was in a very poor state, worn carpets, large marks on pillows, automatic door to block was broken and the door would stay open if not manually closed so allowing rodents potentially to enter but more importantly compromised our feeling of security to this block, the bathroom extractor sounded like a jet engine, at night there was a high pitch sound which kept us awake all night, breakfast was difficult as everything had run out and had to wait for food and drinks, very poor, rats running around the grounds outside, one room in our party had to be moved as the bathroom floor was flooded and the toilet did not flush. My son-in-law summed it up in one comment outside the block when he said it all looks very sad. I have stayed in dozens of Premier Inns over the years and this was the worst one by far although the staff were very nice. We could not wait to leave this hotel and can only hope that this block will be refurbished soon as it was in a very poor state. I would definitely not recommend this hotel to anyone in its current state.

I don’t normally leave reviews, but felt this stay needed mentioning. As expected with Premier Inn, the bed was very comfortable and lived up to their usual standard. However, unfortunately the rest of the experience did not match this. We were in Room 20, and the corridor door right beside the room does not have a soft-close mechanism. It was repeatedly banging throughout the night as guests passed through, which made it very difficult to get a proper night’s sleep. The bathroom also needs attention. The shower had no curtain, which resulted in the entire bathroom floor flooding each time it was used. In addition, the water temperature was very inconsistent, constantly fluctuating between hot and cold. There were also some concerns regarding cleanliness and general upkeep. There appeared to be a sock placed over the smoke detector, which suggests previous guests may have been vaping in the room. On arrival, the entrance hall had a strong unpleasant smell, and one of the corridors had a noticeable smell of cannabis. Overall, while the bed was comfortable, the issues with noise, maintenance, and cleanliness significantly affected the stay. Hopefully these are addressed for future guests. This was what I would expect from a £40 travel lodge.

Everything you want from a premier inn and more! Really clean spacious rooms with a lovely breakfast